1. Do you have any sales experience?

The ability to negotiate and sell products may be an important part of the job. If so, mention any experience with selling, telemarketing and promotions.

2. Tell me how successful are you over the phone?

Mention profitable product sales, positive/fruitful customer instruction, customer care with patience and any communication which leads to improved customer service or a sale.

3. Have you demonstrated your communication skills?

I have demonstrated my strong communication skills, both verbal and written, throughout my career. While working for IFS Investments, it was my responsibility to chair monthly company breakfasts, conduct brainstorming sessions, prepare meeting agendas and keep minutes, as well as compile and distribute post-meeting reports. This role required strong diplomacy and an ability to communicate common goals to a diverse team.

4. How I should demonstrate my Strong communication skills?

Strong communication skills are a requirement for practically every job. But it's one thing to say you have excellent communication skills, and another thing to prove it when asked in an interview.

5. What is customer communication management?

Customer Communications Management (CCM) is a term highlighted by research companies such as Gardner Group, Forester Research, Info-trends, and Madison Advisers to define a convergent set of Information Technology solutions that together provide organisations with the ability to advance the way that they communicate with their customers.

6. How to demonstrate ability in Communication with customers?

The first thing you need to do is demonstrate the hallmarks of good communication: listen attentively, speak calmly and confidently, and engage with the interviewer, making eye contact and asking questions where appropriate.
You also need to provide an example of a situation where you demonstrated your high-level ability to communicate

7. What is your current communication role with Customers in marketing plans?

In my current role, I regularly liaise with clients to construct marketing plans, and build my client portfolio by networking and delivering sales pitches. I prepare copy for a diverse group of clients and ensure that the message they are trying to impart in their advertising is conveyed to a range of target markets. My strength in communication has directly contributed to my ability to build and maintain my client base and work effectively within a large and dynamic team.

8. Tell me a routine day of a typical customer service representative?

List whatever tasks you perform each day. Some of these may be among them: Answering requests, responding to calls, maintaining and updating records, providing service information, dealing with misapplied payments and billing.

9. Explain how you interact with people?

Describe your style. Put your best foot forward - if applicable, use words such as friendly, enthusiastic, informed, quick, patient, and lucid.
These are just some of the commonly asked interview questions for customer service representatives.

10. What are the most difficult decisions to make?

Keep your answers positive, Even though it was difficult when Jane Doe quit without notice, we were able to rearrange the department workload to cover the position until a replacement was hired, and be specific. Itemize what you did and how you did it.
The best way to prepare for questions where you will need to recall events and actions is to refresh your memory and consider some special situations you have dealt with or projects you have worked on. You can use them to help frame responses. Prepare stories that illustrate times when you have successfully solved a difficult situation.

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