Failure can be differentially perceived from the viewpoints of the evaluators. A person who is only interested in the final outcome of an activity would consider it to be an Outcome Failure if the core issue has not been resolved or a core need is not met. A failure can also be a process failure whereby although the activity is completed successfully, a person may still feel dissatisfied if the underlying process is perceived to be below expected standard or benchmark.
1. Failure to anticipate
2. Failure to perceive
3. Failure to carry out a task
1. “Wear-out” where failure increases due to age.
2. “Pulling the plug” where production is halted due to unacceptable level of failures
3. “Normal-life” where few failures occur
4. “Infant-mortality” where failures occur early
“Pulling the plug” where production is halted due to unacceptable level of failures
1. What is the likelihood that failure will occur
2. How likely is such a failure to be detected before it affects the customer
3. What would the consequences of the failure be
4. What would be the cost of avoiding failure be
What would be the cost of avoiding failure be
1. Gauges through which parts must pass on a machine
2. Digital counters on machines to ensure all parts are completed
3. Light beams, which activate alarms if errors occur
4. Sampling and checking work in a thorough manner
Sampling and checking work in a thorough manner
1. Designing out fail points in the operation
2. Laying-off employees who cause faults in the operation
3. Ensuring some activities in the operation 'fail-safe'
4. Building redundancy into the operation
Laying-off employees who cause faults in the operation
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