You would have thought about your personal impact you hope to make on the new job. People will not hire just for looks and personality. It is all about getting the job done in the public service, keeping the public and your colleagues happy. If you can contribute to making that happen in some way, you would be most valued. Is there anything you could better? Anything you could introduce to make the service more effective. Any suggestion would show your careful thought about the job and the fact that you would be coming in to help to make that difference and the job a little bit more fulfilling for all concerned.
A very crucial question because the response will show your own understanding of the industry, your competence in producing those qualities and your judgment of what the job requires. The top skill is communication, both listening and dealing empathetically with customer and staff concerns. If you can reach out to others in such a way that make them feel comfortable and heard. You would be a winner. A caring, helpful, inclusive, and cheerful disposition is also extremely important to make people of all races and creed feel reassured and at ease. Respect for the customer, that he/she is always right, would be crucial too in crisis times. The personal qualities would all revolve around people skills and anyone who has those, especially with a very bright and welcoming smile would be definitely favored for such a position.
Be careful with this one. It is very tempting when one is feeling comfortable to rubbish past bosses to make the potential one feel better, what I call giving them the halo effect while you turn your former boss into the devil! Please resist it. This is not a time just for negativity. You are also showing your own quality if judgment with your reply. You can point out someone, nameless, say a couple of things did that you felt hampered your development or irritated you. However, the main thing to remember is to end on a positive note by pointing out other things the person did which helped you too or which you believe were fair. If you are only going to blame and accuse them, your interviewers will be wondering if that is how you will be treating them too when you leave their company.
This question aims to separate the leaders from the followers. If you were good at using your initiative and being self-directed then you would be different in approach and appeal from someone who prefers closer direction, routine, and more regularity. By stating which type of job, you prefer the interviewers would be able to see your potential development while gauging your personality and ambitions more accurately. Be clear about which would suit you so that you would then be placed in the right environment for your growth. For example, if you were easily bored, then a changing routine would be much more appropriate to motivate you. Your response here could help place you when assigning tasks.
Most people seek security and companies do not wish to be recruiting every minute, often a bad fit leads to short stays. The recruitment process is a long and expensive one, especially where agencies are used to introduce the candidate, so companies seek to avoid that at where possible. The best response is to indicate that you expect to be with the company for a few years, noting that you would enjoy being part of any expansion, which will aid your personal development. If you can reassure an employer that you would be there for a reasonable time, you are more likely to be considered. Young women candidates tend to get this question more than men, because of the possibility of pregnancy later on, but that should not be a barrier to having a permanent job or be used in a bias way against them.
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