If you really don't understand the question (or want to buy some time to formulate an answer), ask for clarification: "Can you be more specific? I'm not sure I understand what you are looking for."
In a Targeted Selection interview, the interviewer will have a list of skills critical to the role for which she's interviewing. If the role is a manager's job, then one of the skill sets that the interviewer will be interested in could be conflict resolution within a team. The interviewer might start this section by asking for examples of previous situations where the candidate resolved conflict within her team. Or she could be asked to give an example of how she managed an irate team member. Additional questions could center on a description of how the candidate handled a difference of opinion with her manager or colleague, and how she put her case across.
► Conflict Resolution
► Problem Solving Interview Questions
► Teamwork Interview Questions and Answers
► Motivational Interviewing Questions
► Situational Interview Questions
► Customer Service Skills Interview Questions
► Communication Skills
► Decision Making
► Strategic Thinking Interview Questions.
► Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
► Give me an example of a time when you motivated others.
► Tell me about a time when you delegated a project effectively.
► Give me an example of a time when you used your fact-finding skills to solve a problem.
► Tell me about a time when you missed an obvious solution to a problem.
► Describe a time when you anticipated potential problems and developed preventive measures.
► Tell me about a time when you were forced to make an unpopular decision.
► Please tell me about a time you had to fire a friend.
► Describe a time when you set your sights too high (or too low).
► Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
► Tell me about a time when you had too many things to do and you were required to prioritize your tasks.
► Give me an example of a time when you had to make a split second decision.
► What is your typical way of dealing with conflict? Give me an example.
► Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).
► Tell me about a difficult decision you've made in the last year.
► Give me an example of a time when something you tried to accomplish and failed.
► Give me an example of when you showed initiative and took the lead.
► Here is one list of sample behavioral-based interview questions:
► Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
► Describe a time when you were faced with a stressful situation that demonstrated your coping skills.
► Give me a specific example of a time when you used good judgment and logic in solving a problem.
► Give me an example of a time when you set a goal and were able to meet or achieve it.
► Tell me about a time when you had to use your presentation skills to influence someone's opinion.
► Give me a specific example of a time when you had to conform to a policy with which you did not agree.
► Please discuss an important written document you were required to complete.
► Surmounted a major obstacle.
► Set your sights too high (or too low).
► Prioritized the elements of a complicated project.
► Got bogged down in the details of a project.
► Lost (or won) an important contract.
► Made a bad decision.
► Had to fire a friend.
► Hired (or fired) the wrong person.
► Turned down a good job.
► Had to make an important decision with limited facts.
► Were forced to make an unpopular decision.
► Had to adapt to a difficult situation.
► Were tolerant of an opinion that was different from yours.
► Used your political savvy to push a program through that you really believed in.
► Were disappointed in your behavior.
► Had to deal with an irate customer.
► Delegated a project effectively.
► Worked effectively under pressure.
► Handled a difficult situation with a co-worker.
► Were creative in solving a problem.
► Missed an obvious solution to a problem.
► Were unable to complete a project on time.
► Persuaded team members to do things your way.
► Wrote a report that was well-received.
► Anticipated potential problems and developed preventive measures.