1. Explain how you organize, plan, and prioritize your work?

Once arrived at work I assess what needs to be done for the day and work out an order, as well as several branching ideas should distractions arise. Obviously events change during the day and I am constantly on the ball to rearrange and replan.

2. Explain me do you like children?

Many holiday reps and tour guides need to be able to cope with children and possibly elderly people in their daily work, so think of examples of your experience that demonstrate you are prepared for this and will enjoy the challenges.

3. What is your greatest achievement as Travel Consultant?

Be confident and proud. If it was a team effort, let them know but say you were instrumental in driving the team forward or kept everyone to time or budget. If you increased sales or received excellent feedback, let them know.

4. Explain me why should we consider you for this position?

I think you should consider me for this position because I have strong knowledge on the travel and tourism industry. I'm great at meeting target goals, I'm enthusiastic about my work and I strive on new challenges.

5. Explain me about your current or your previous job?

This is an opportunity to clearly explain your experience and show off recent achievements. Employers and HR manager love to hear things like how you have solved at work, performed well in a team, how you're committed to your job, how well you handle your colleagues or customers, have leadership skills. The goal here is to convince them that your previous experience will be useful and will complement the role of a hotel manger, customer service representative, or travel agent.

6. Suppose if I spoke to your boss, what would they say about you?

When an interviewer asks you this, they are looking for evidence that you have sought feedback from a manager. You should use this as a way of showing how you acted upon that feedback to ultimately improve your performance.

7. Explain me how important is it for you to build a relationship with your customers?

Because without them, an establishment is nothing. So building a good relationship to a customer can help you earn more profit especially when they are satisfied with the service and product you have rendered to them, they will come back for sure and recommend you to his/her friends.

8. Tell me what is the future of travel and tourism industry?

Travel and tourism industry in India is booming and will continue to show impressive growth rates. The tie-ups of private airlines with foreign airlines have increased the flow of domestic and foreign tourists in the country.

9. Explain me about a time when you failed at something?

Feel free to reframe the question. This is similar to asking “Can you give an example of a time when you had to cope with a difficult situation?” or “Give an example of a time when you had to cope under pressure”. You may find it easier to give an example if you think back through your work experience, study, extracurricular activities and travel and come up with a time when you had to cope with an unexpected problem.

10. Has such an incident event happened when you incurred a client's wrath?

Yes. There was a time when due to severe weather conditions in the state, 45 flights had been delayed. One client called me, furious that I should have known this would happen since “I am in the business”. I did all I could you explain that it wasn't really my responsibility if a flight got delayed but the client wasn't having any of it. It was quite unpleasant.

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11. Tell me what type of work is involved in travel and tourism industry?

Travel and Tourism industry is mainly concerned with giving services to people who are going away from home, either on business trip or on a vacation. This industry work area involves dealing with customers, providing ticketing and money exchange facilities, arranging visas, making reservations, providing tourist guides and all-important details that are needed.

12. Tell me how do you handle difficult customers?

I will give the most options that I can to them. Give as much information as I can and let them decide. Explain them what is the most fit for them and let them make the decision.

13. Explain what do you like least about being a Travel Agent?

I think the thing I would like least would be the neglect of face to face contact with customers, so you can deliver an even better service.

14. Tell me do you have any previous experience as a Travel Agent?

Unfortunately I haven't any experience being a travel agent. That's why I promised my self that after I graduated I will find a Travel Agency where I can learn a lot.

15. Explain me how are your communication skills?

I can get the message through. I am fluent in English and French and currently learning mandarin. I will learn the business terms quickly.

16. Tell me what do you like most about being a Travel Agent?

I have a big experience and I visited many countries. I like to give my experience and make a vacation of my clients the best. I like to see happy people after vacation.

17. Tell me why did you choose to pursue a career as a Travel Agent?

Thoroughly enjoyed the travel college course I completed, passionate about the travel industry, enjoy communicating with people and making people happy which would be through booking them a great holiday.

18. Explain what are your career goals as a Travel Agent?

Being able to provide people with their ideal travel experience and for some being able to provide it within their budget is a huge bonus.

19. Explain me what place do you love to recommend to clients?

I would recommend Montego Bay because there is sun, sea and sand and When I was there I felt like a million dollars. It was so relaxing and peaceful.

20. Explain what is your biggest weakness?

The problem with this question is that you're being asked about your shortcomings, when your instinct, in an interview situation, is to keep your flaws as well hidden as possible. What you need to do is to frame your answer so as to give it a positive spin.

Strengths and weaknesses can be different sides of the same coin, so another way to approach this question is to think about how you overcome the potential downside of your greatest strength. For example, if you're a natural team worker, is it difficult for you to cope with conflict or assume leadership abilities? How do you cope with this?

21. Explain me what are the eligibility criteria for admission to travel and tourism courses?

There are many travel and tourism institutes, affiliated to various universities and colleges, which provide training in tourism courses at the diploma and degree level. The minimum requirement for admission to travel and tourism courses at undergraduate level is higher secondary. The postgraduate courses require graduation in any academic discipline and fluency in at least one foreign language.

22. Do you know what types of jobs available in travel and tourism industry?

Customer service representatives, reservation representatives, flight attendant, meeting planners, cruise assistants, cruise support staff, cruise directors, corporate travel consultant, Holiday consultant, corporate travel manager, home-based agent, tourist guide, money changer, district sales manager, deputy general manager, director of operations, director of sales and marketing, guest services manager, counter clerk, director of tourism, information officer, director of event services, event coordinator, incentive travel specialist, tour coordinators and many more.

23. Explain me do you have knowledge of tourist attractions?

This is another important question that is likely to be asked from you by the employer. For positions with tour companies, theme parks, or cruise lines, the focus is always on how to satisfy the needs of the confusing customers. You are to present them information about best tourist attractions. For this, you will be asked ‘do you have knowledge about tourist attractions of local and international level?

Be prepared to answer this type of question. For the positions like travel consultant, it is mandatory that you gain sufficient knowledge about the top attractions of the world. This is because you would have to handle all kinds of situations, professionally and with a smiling face. Some other similar questions are:

☛ Describe a place where you have been and how you spent your time there?
☛ How you will attract the customers of all ages towards the tour plans of the company?
☛ Have you visited another country with friends, or family?
☛ How will you schedule the tour of the clients?
☛ Do you know basic first aid?

24. Tell me what advertising and promotions do you use to promote your name?

You don't need to promote yourself. Let someone do it for you. Not for the reason you forced them to do but for the reason they know you are worth it.

25. Tell me what are your personal top three travel destinations?

Dubai for the perfect couples getaway Disney Orlando for the greatest family holiday of all time Thailand a place for explorers.

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26. Where do you see yourself in 5 years as Travel Consultant?

I see my self in 5 years time, a successful travel agent to be promoted to hire positions with in retail and tourism.

27. Tell me how do you make a sale? Describe your sales techniques?

First to find out what the customer is looking for, sometimes give a few prompts as to what they want to get out of the holiday, any particular activities, countries they've always wanted to go to. Then go through itineraries you believe would suit them, selling particular resorts, and up sell additional activities. Overcome challenges faced my customer without losing their interest.

28. Tell me an experience you had in dealing with a difficult person and how you handled the situation?

At my previous job we often received complaints about one thing or another. I was always sure to apologise to the customer, and as company policy offer them a free beverage while I either called the manager, or arranged an alternative for them.

29. Operational and Situational Travel Consultant Job Interview Questions:

☛ What excites you about being a travel agent?
☛ How has your work experience prepared you for this position?
☛ How do you feel about working in sales?
☛ What would you differently if you saw that you weren't meeting sales goals?
☛ How much, in percentages, do you book for air travel, hotels, and cars?
☛ Rank your air travel, hotel, and car bookings by volume. What do you book most?
☛ What GDS systems have you used before?
☛ How do you find the lowest fees for your client?
☛ You're on the phone with an angry customer. How do you calm them down?
☛ What kinds of questions would you ask a walk-in client?
☛ What would you do if your customer couldn't afford the package you suggested?
☛ Describe a time you impressed a customer. What did you do, and what did you learn from that experience?
☛ Describe your approach to planning a complex itinerary.

30. Do you know what qualification should I have to start a career in Travel and Tourism industry?

With the growing demand of professionals, it has become necessary to take formal training from any recognized travel and tourism institute. Many companies prefer to hire students who have completed travel and tourism courses.

31. Explain me what is the function of IATA or ARC number in travel and tourism industry?

ARC (Airlines Reporting Corporation) and IATA (International Air Transportation Association) are two organizations that issue unique ARC or IATA number to qualified organizations. After getting IATA or ARC this number organization can issue tickets and claim for commission.

32. Tell us what types of courses are available for students in travel and tourism industry?

There are many courses available to students interested in this industry such as

☛ Masters in Tourism
☛ P.G Diploma in Travel Management
☛ M.A in Tourism
☛ Diploma in Destination Management
☛ Masters in Business Administration in Tourism and Hospitality
☛ P.G Certificate Course in Travel and Tourism Management
☛ Part time Diploma Course in Tourism
☛ Short term Course in Travel Agency and Tour Operation Management
☛ Crash course in ticketing

33. Suppose we get a lot of irate and angry customers. How do you plan to deal with them?

Any hotel or tourism institute worth its salt spends a lot of time teaching its students about dealing with tough customers. Checking your textbooks for answers is a good idea, but please do so before the interview takes place. If you know somebody in the industry, then it would be a good idea to speak to him or her and ask about how such situations are handled in the workplace. If you have time, then give an example or two about how you dealt with an angry or bad customer in the past with tact, politeness and firmness. Acknowledge that the approach taken with angry customers may depend on the style and formality of the institution, for example a five star hotel may have a different approach to a fast food café.

34. Tell me how can you help other travel agents in dealing with customers?

Travel agents can help each others. They are responsible to book flights, find the best deals, and plan vacations for the clients. It is important that you build excellent professional relationship with other travel agents of the same company. Remember that no one can work alone in this world. So, learn how to work efficiently in team because the job of travel consultant is going to give you a lot of challenges. Some more questions in the series are:

☛ Do you know how to use computer systems for helping clients find the best deals?
☛ How can you handle frustrated customers?
☛ Are you a well-organized travel agent? If yes then prove it!
☛ Do you enjoy traveling alone or with friends/family?
☛ Have you ever booked a tour package through a travel company? How has been your experience?

It is just up to you that how you prepare yourself for some important and common questions like above. Here we would like to make it clear that it is not always that all these questions will be asked. There might be chances when the employer has already set another list of questions to be asked from the potential candidates. You need to prepare your mind for all types of questions that are related to your field.

35. Suppose you have been asked to plan a business meeting or a party for some clients. How will you go about the task?

This seems like a simple enough question, but it is more like a trick question. Many interviewees, either due to anxiety, or because of the overconfidence that comes from being asked such a simple question, mess this up by missing out an important step of the process. Think this out carefully, remember everything that you have been taught or have done and then answer this question slowly and methodically, convincing your interviewers that you can handle a situation under pressure well. Attention to detail is key in this industry, as well as following a brief accurately.

36. Tell me do you indulge in marketing initiatives? How do you feel about performing marketing work while enjoying the role of a travel consultant?

While marketing has not really been part of my work as a travel consultant in the past, I have been indulging in suggestively selling holiday tours to clients. I do understand that a certain degree of marketing is important when dealing with clients and I have no qualms about indulging in it!

37. Tell me if you only had one place you could visit for the rest of your life, where would it be?

Very hard to answer, as I love so many places in the world, but I would have to say anywhere that I have family and friends who love me.

38. Explain me what is the most difficult part of being a Travel Agent?

I would say not getting to travel on the holidays that you organised, passion is a huge part of being a travel agent and getting feedback from the customer after they are back from their travel's helps you build you knowledge to help other customers.

39. Explain me about the last itinerary tour package which you planned, described, arranged, and/or sold?

I planed a holiday with my family to drive to Turkey. We traveled bu car till Italy and cross with ferry from Italy to Greece and drive to Turkey. And booked a holiday for a week all inclusive hotel with lots of activities. And returned to UK same way.

40. Tell me what qualifications do you possess that make you a good contender to work at our travel agency?

I am an expert at working with the Global Distribution System. Additionally, I can accurately and promptly calculate fares and travel miles, provide information of popular holiday destinations, educate clients on culturally and politically accurate decorum of different countries, and provide excellent follow up services!

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41. Tell me is it necessary to have certificate or degree to work in travel and tourism industry?

A degree in travel and tourism is must for jobs in government tourism departments.Most companies do not require a college degree or certificate to start working. If you have good knowledge of the tourism industry, you will be able to fulfill all the requirements of a job in this industry.

42. Explain me what are the career options available to students in travel and tourism industry?

There are a host of opportunities available for students in travel and tourism industry. In travel and tourism industry there is job prospects exist in both public as well as private sector. In the public sector, one can find excellent job in the government tourism departments. On the other hand, in the private sector student can find employment in a travel agencies, hotels, airlines, transport and cargo companies etc.

43. Tell me what is a home based travel agent? Is it easy to open my own travel and tourism agency after the completion of travel and tourism course?

A home-based travel agent is a very good career option. In order to become a home based travel agent first acquire IATA or ARC number and then you need to have an account with supplier .To obtain this number u have to meet certain requirements i.e. experience and training in travel and tourism industry, membership fees, money in the bank etc You can work at home and earn commission on all travel reservations by suppliers. You can also work as an independent agent with an agency.

44. Tell us what auxiliary work have you performed in this role in the past?

Apart from providing travel consultancies, I have been actively involved in providing clients with support in securing accommodation, arranging for extended travel through other means, such as trains and cars, and have provided education to them regarding cultural and religious sentiment in their destination countries.

45. Tell me what sales experience do you have?

I work in travel agency for 5 years and 12 years hairdresser. I have excellent costumer service experience all this years with meeting different people evey day.

46. Explain me an example when your ethics were tested?

I was offered 200USD over and above the change fee to put a particular passenger on the flight his wife was travelling. He wanted me to disclose his wife's flight details without her consent.

47. Explain how would others describe you?

Nice warm loving and caring intelligent loyal avid reader and great cook.

48. Tell me your top 5 favorite island destinations for a newly married couple?

Lindos -Rhodes -Greece Paris - France Rome - Italy Vennis - Italy Corfu - greece.

49. Tell me are you a detail oriented person? Give an example that demonstrates your attention to details?

I would wanting to know anything in detail and so I would have a better understanding of the subject.

50. Tell me what are your favorite traveling destinations?

Greenland, Finland, Iceland, Paris, Venice, Rome, Amsterdam.

51. Tell me what are your 3 greatest strengths?

Communication (Written & Oral), Meeting deadlines, instant delivery of projects.

52. Tell me what have been your prime responsibilities working as a travel consultant?

My prime responsibilities as a travel consultant include conferring with clients to determine their specific traveling requirements, providing them with information on available flights and fares, and ensuring that their itineraries are booked as they want them to be.

53. Explain me about a time you've worked with a difficult colleague?

Rather than concentrating on their bad traits or why you didn't get on, you need to focus how you overcame the situation and what you learnt from it. Perhaps you have a colleague who is consistently undermining you or you work with a big personality, who hasn't let you get your point across. Show how you solved this and what the outcome was.

54. Explain me what is the future of the travel and tourism industry?

Here the interviewer is looking for passion and insight. With a question like this you have permission to be creative - have a bit of fun!

55. Tell us how would you describe yourself?

This is where the interviewer wants to get an idea about YOU as a person. Although you can mention your career strengths it is better to use this to talk about your personality. Whatever you say you need to be honest and genuine. You want the interviewer to feel confident that they are seeing your true personality rather than telling them what you think they want to hear.
Study the job specification carefully before you go to the travel job interview. Often the travel company, airline or hotel group will describe exactly the type of person they are looking for – organized, a team player, dedicated to delivering good service, friendly, positive-minded. If you fit what they want then make sure you say so. If you forget then you may be shooting yourself in the foot.

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56. Explain me why did you join the hotel and tourism sector?

There are two things that you can touch upon as an answer to this question. The first relates to the statistics regarding the sector. Tell your interviewers that it is a dynamic sector that is growing at a rapid pace and you want to be in the middle of the boom, the excitement and the energy. However, before saying so, make sure that you have the required data to support your claims. What is the growth rate of the industry? What is the size of the industry? When did the boom start? Who says there is a boom? Basically, doing your homework well is advised. The other aspect that you should always touch upon as an answer to this question is how you and your personality are well suited to this sector. Convince the interviewers that you are made for the industry and the industry is made for you. Talking about basic traits like people skills, patience, ability to work under pressure etc, which are prerequisites to succeeding in the hospitality and tourism sector and how you excel at all these, should constitute a good answer.

57. Tell me what is the duration of Travel and Tourism courses?

Duration of the training mainly depends on the type of course and institute. There are many short term and crash courses also available. Minimum duration is 3months.

58. Tell me how much I can earn in a travel and tourism industry?

Pay scales mainly depend on the company, city, position etc. As a trainee in travel and tourism industry you can expect a starting salary of Rs.7000 ?Rs.10, 000 per month.

59. Explain me what information is given to students in Travel and Tourism courses?

Travel and Tourism courses are aimed at clearing concepts of students related to ticketing, reservations, tour packages, customer service and much more. Upon successfully completing of these courses, you will get a certificate of completion, which help students in finding excellent placements in a reputed company.

60. Explain me why should I choose a career in Travel and Tourism industry?

In India Travel and Tourism industry is the second highest foreign exchange earner. Career in Travel and Tourism industry offers limitless opportunities to students. This industry provides careers with airlines, hotels, travel agencies, tour operators, tourism departments, car rental companies, transport, banks etc.

61. Explain us what motivates you as Travel Consultant?

For future candidates i would advise for you to have selling skills although it wasn't an essential in the job description the one to one interview definitely focused upon whether you have the experience or not regardless of having a degree. Make sure you know the company well because they like to ask questions on what the candidates know about Travelbag. It is also really helpful if you have traveled long haul as they like first hand knowledge from its staff.

62. Explain me do you have experience?

Working in a travel agency needs you to be patient, efficient, and you are to show your customer service skills. This job can be stressful if you are not mentally and physically ready. There could be a lot of challenges, which only experienced individuals can cope up with. Do you have previous experience? It is the commonest question asked by every employer. You don't need to tell a lie. If you have prior experience then well and good, but if you don't have then ask them to give you a chance so that you can prove your skills and can gain some knowledge about how to work in professional environment. They will also ask you

☛ Do you have experience of how to take care of customers?
☛ How will you handle difficult and doubtfull clients?
☛ Have you ever been a client at a travel agency and what type of questions you asked?

63. Tell me about your hobbies?

Everyone has their own hobbies so this question is pretty straightforward. Sports and fitness, travel and sight-seeing, film, music, languages are all good to mention. Try and demonstrate how your interests will make you particularly well suited for the travel job on offer.

64. Explain me an example of a time when you showed initiative?

If an interviewer asks you to describe a situation in which you showed initiative, avoid giving an example of an idea you had but never put into action. Employers need thinkers but they also want “doers”.

65. Tell me how do you think you would add value to this company?

This isn't an invitation to boast - you are being asked to match your strengths to the qualities needed to do the job. Don't forget, it's a very specific question. Why are you suited to this job, as opposed to any other? Thorough employer research will save the day, as it will enable you to match your skills, interests and experience to the job role and the company.

66. Tell me what is it that you find the most frustrating about working as a travel consultant?

Working as a travel consultant is mostly fun. The frustration part comes in rarely. When it does, it is usually a client not understanding that a particular flight delay or cancellation is not the consultant's fault!

67. Suppose in this business we work on commission, are you okay with this?

Yes absolutely fine. The more I sell holidays the more make a commission and I increase the turn over for the company.

68. Tell me what are your 3 greatest weaknesses?

Cant Manipulate things, being diplomatic, and sensitive and emotional.

69. Tell us do you consider yourself a people person?

Yes I would consider my self a people person. I am a member of a boot camp and enjoy partaking in group activities here.

70. Tell me what is the most rewarding part of being a Travel Agent?

Hearing the reviews of the customer, knowing that they enjoyed the whole experience of booking the holiday with us, and the holiday itself exceeding their dreams.

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