Explain me about your most hostile patient-collection case. What was the problem you encountered? Were you able to negotiate payment?
Submitted by: MuhammadWe had this patient whom we knew to be extremely difficult. She had a cosmetic procedure done and billed it to the agency who denied it. It was quite a horror trying to extract payment from her as she used abusive language and threatened to take us to court. We managed to negotiate payment from her by reasoning with her gently initially and then very sweetly telling her that we will take legal action. She paid three days later.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Health Insurance Specialist Job Interview Questions And Answers
Top Health Insurance Specialist Questions
| ☺ | Tell me what do you see as the future of health care? |
| ☺ | Tell us do you know how to run reports? Can you customize reports? |
| ☺ | How do you manage rejected or unpaid claims? |
| ☺ | Explain how do you deal with rejected or unpaid claims? |
| ☺ | Tell me when you are working on multiple cases at once as a claims specialist, how do you decide which one takes priority over the others? |
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