Explain me how have you utilized customer complaint feedback to improve how your team are selling?
Submitted by: MuhammadThis question is especially important if you are applying for a management position.
An ideal answer will demonstrate that you are capable of assessing a situation and implementing improvements.
For example:
I started to notice that a lot of customers were complaining about feeling patronised by my agents. In response to this, I listened to the calls these complaints stemmed from and realised that words such as 'wonderful' were being over used.
I then had a meeting with the worst offenders in my team and suggested changes that they could make to correct this behaviour. After this meeting, customer complaints reduced and sales increased.
Submitted by: Muhammad
An ideal answer will demonstrate that you are capable of assessing a situation and implementing improvements.
For example:
I started to notice that a lot of customers were complaining about feeling patronised by my agents. In response to this, I listened to the calls these complaints stemmed from and realised that words such as 'wonderful' were being over used.
I then had a meeting with the worst offenders in my team and suggested changes that they could make to correct this behaviour. After this meeting, customer complaints reduced and sales increased.
Submitted by: Muhammad
Read Online Delivery Job Interview Questions And Answers
Top Delivery Questions
☺ | Tell us any projects or tasks that were primarily undertaken because of your efforts? How successful were they? |
☺ | Explain what are the key factors which make a successful call centre? |
☺ | Tell me what is your biggest achievement? |
☺ | Tell me how creative are you in comparison to your colleagues, i.e. in managing, developing, encouraging and motivating your team? |
☺ | Tell us what have you done to promote great customer service? |
Top Logistics Manager Categories
☺ | Logistics Management Interview Questions. |
☺ | Material Manager Interview Questions. |
☺ | Procurement Manager Interview Questions. |
☺ | Transportation Manager Interview Questions. |
☺ | Cargo Agent Interview Questions. |