Suppose a difficult situation you faced and what strategies did you use to handle it?

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Once I received an emergency call from the fifth floor while I was at the reception checking delegates of an important conference. Security staff was short and there was no one to attend the reception while I was gone upstairs. I responded to the situation effectively by initiating a lock down on the ground and fifth floor and updating the security sergeant regarding the situation immediately while on my way to the fifth floor.
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