Suppose the customer points out a big problem with our product. What do you do?
Submitted by: MuhammadWhat they're looking for: A candidate who isn't afraid to speak up and looks at their job as more than just "service" - they view their job as a way to do product development.
How to answer: Know how you would handle a situation where there is a flaw in the product. What would you immediately do with the customer, and what would you do once you hang up the phone? Then, what would you do to follow up with the customer?
Submitted by: Muhammad
How to answer: Know how you would handle a situation where there is a flaw in the product. What would you immediately do with the customer, and what would you do once you hang up the phone? Then, what would you do to follow up with the customer?
Submitted by: Muhammad
Read Online Customer Support Representative Job Interview Questions And Answers
Top Customer Support Representative Questions
| ☺ | Tell us what type of team structure do you prefer working in? |
| ☺ | Tell me example where a customer walked in angry and returned home happy? |
| ☺ | Tell me what is your style of interaction with people? |
| ☺ | Can you handle multiple calls at the same time? |
| ☺ | Tell me what qualifies you for this position as Customer Support Representative? |
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