Tell me example where a customer walked in angry and returned home happy?

Submitted by: Muhammad
While I was working at Fargo Wells, a customer became very angry since his credit card was not working. It was a data delay problem in the system and the customer's frustration was genuine. I apologized for the embarrassment caused due to credit card malfunctioning and offered them a seat and a drink while I worked on the complain as quickly as possible. I kept up a light conversation with the customer and by the time he left, he was happy and satisfied by the service.
Submitted by: Muhammad

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