Tell me how have you used data to improve the level of customer service?
Submitted by: MuhammadHow do you employ this data to achieve your customer service goals?
I measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers.
Submitted by: Muhammad
I measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers.
Submitted by: Muhammad
Read Online Customer Service Manager Job Interview Questions And Answers
Top Customer Service Manager Questions
| ☺ | Explain me about the cost efficiencies you introduced in your last job? |
| ☺ | Explain what is customer service? |
| ☺ | Tell me what you know about this company ABC? |
| ☺ | Please tell me what motivates you to do a good job as Customer Service Manager? |
| ☺ | So, tell us a little about yourself? |
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