Tell me within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
Submitted by: MuhammadIt is vital to have clear objectives before initiating conversation with the customer; what is your end goal? Ensure you are aware of the parameters, rules and regulations within the company. For example, if the issue is over money, can you refund it? What else can you offer to pacify the customer?
It is important to remain calm, confident, be clear and always remember to ask questions. The interviewer is looking for a patient and composed response. If you are still unsure about how best to approach role-plays contact your local recruitment consultant who should be able to offer you thorough advice.
Submitted by: Muhammad
It is important to remain calm, confident, be clear and always remember to ask questions. The interviewer is looking for a patient and composed response. If you are still unsure about how best to approach role-plays contact your local recruitment consultant who should be able to offer you thorough advice.
Submitted by: Muhammad
Read Online Telesales Representative(TSR) Job Interview Questions And Answers
Top Telesales Representative(TSR) Questions
☺ | Explain what are your goals as a telemarketer? |
☺ | Tell us how do you cope with rejection? |
☺ | Explain what was your reason for leaving as Telesales Representative? |
☺ | Fresh Telesales Representative Interview Questions: |
☺ | Explain & list some of the effective listening strategies that would be helpful in the telemarketing industry? |
Top Best Marketing Categories
☺ | Marketing Interview Questions. |
☺ | Email Marketing Interview Questions. |
☺ | Advertising Interview Questions. |
☺ | Marketing Officer Interview Questions. |
☺ | Internet Marketing Interview Questions. |