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Commonwealth of Pennsylvania Question:

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Your client is upset with you for a mistake you made, how do you react?

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Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake.
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Top Commonwealth of Pennsylvania Questions:

☺	How would you motivate your team members to produce the best possible results?

☺	The change in the business industry now requires you to have a new set of skills you have to learn, how do you react to that?

☺	Your client is upset with you for a mistake you made, how do you react?

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Suppose there are three light switches outside a room. Inside is a single light bulb, controlled by one of the three switches. You need to determine which switch operates the bulb. You can turn the switches on and off as many times as you wish (they are all off to begin with), but may only enter the room once. There is no one there to help you. The door to the room is closed, and there are no windows, so you cannot see inside. How can you discover which switch operates the bulb?

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