1. Explain me something about your family background?
First, always feel proud while discussing about your family background. Just simple share the details with the things that how they influenced you to work in an airline field.
2. Explain me what are your hobbies?
This is mostly a trick question, testing again for your general people skills and enjoyment of team-based activities. While you shouldn't lie for this question – or any – you should consider placing a larger emphasis on the hobbies you enjoy in the company of others. Sports, for instance, will give you a chance to hint at your leadership and cooperative abilities. If you say something like cooking, and hosting dinner parties, it will let you show off your hospitality skills, and ability to manage many people at once. This activity also isn't presumably done alone.
3. Explain if you were an animal, which one would you want to be?
Interviewers use this type of psychological question to see if you can think quickly. If you answer ‘a bunny', you will make a soft, passive impression. If you answer ‘a lion', you will be seen as aggressive. What type of personality will it take to get the job done? So answer this question smartly matching with your personality.
4. Explain how much do you expect to get paid?
For this be prepared and research salary to find out what similar positions are paying in your area before you go to the interview. Try to find this information out before giving your salary expectations. You can and should provide a range instead of an exact number. But again, don't say any numbers you're not comfortable with because if the employer offers you a salary at the lowest end of your range, you don't have much to negotiate with when it comes to getting a higher salary.
5. Tell me what do you mean by stalling of aircraft?
When the wing can't generate or produce enough lift to support weight of the airplane the airplane stalls. The angle at which it happens is called the critical angle of attack. Stalling of aircraft can occur at any speed.
6. Do you know what is Aqua-planing?
It is a condition where a standing water, snow or slush makes a layer on the ground which causes the moving wheel of an aircraft to lose contact with the aircraft, due to which braking action on the wheel fails or becomes less operative, reducing the friction between the wheels and the ground.
7. Explain what you can bring or contribute to this airline?
The best way to answer questions about your contributions to the airline is to give examples of what you have accomplished in the past, and to relate them to what you can achieve in the future.
Describe specific examples of how effective you have been in your other positions, change you have implemented, and goals you have achieved. Talk about the depth and breadth of related experience that you have. Also, relate your abilities to the employer's goals. You will want to let the interviewer know that you have the skills necessary to do the job they are hiring for.
8. Explain me what are your interests?
When a interviewer asks you questions about your interests outside of work, he's not just making idle chitchat. The interviewer is trying to find out more about you as a person, including how well-rounded you are and how your mind works, as well as how your personal traits contribute to your job performance. Prepare for this line of discussion by thinking about what the employer is really trying to assess with his questions.
9. Explain me what creates the strange sounds you hear prior to take off and landing?
The drilling sound you hear during landing and take-off is the sound of the flaps and slats being extended on the wings. These panels are driven by a screw mechanism that causes the sounds; it increases the area and curvature of the wing when extended to facilitate low-speed flying.
Jet lag is also referred as time zone change syndrome. When people travel through plane rapidly from west to east or east to west, they will feel Jet lag. In this syndrome, your body clock or biological clock get disturbed and there will change in your daily activities like sleeping, eating, body temperature and even you might feel sleepy, drowsy and tired.
11. Tell me what are the measures taken to save the aircraft from lightning?
“Static Wick” is the key component used in an aircraft to save the plane from lighting, this device disperses the static build up in the air, which reduces the intensity of a lightning strike and deviates the path of lightning through the rod instead of spreading throughout the air-plane.
12. Do you know what is the customer care policy of this airline?
There is different customer care policy for different airlines. So you need to full research in advance about customer care policy on the website of the airline you are applying for.
13. Tell me how long the oxygen last for passenger in an emergency?
In an emergency, the moment the oxygen masks drop down, there is approximately 15 minutes of oxygen that you can use it, which is more than enough for the pilot to take it to the lower altitude where you can breathe normally.
14. Tell me when have you ever given excellent customer service?
When you asked a question that starts with “When have you ever” ensure you answer this with a scenario. For example, explain where, when and how you provided excellent customer service and the outcome. Rather than simply saying “I gave lots of great customer service in my last job.”
Remember the airline wants to see if you recognise excellent customer service. By giving them an example will confirm to them that you do and show to them how you provide this.
15. Explain me why should we select you not others?
Here you need to give strong reasons to your interviewer to select you not others. Sell yourself to your interviewer in interview in every possible best way. You may say like I think I am really qualified for the position. I am a hard worker and a fast learner, and though I may not have all of the qualifications that you need, I know I can learn the job and do it well.”
16. Tell me why do you want to become a cabin crew member?
This is something that I have always wanted to do. Ever since I flew on holiday as a child, I have aspired to a member of a cabin crew team. Although I enjoy my current job, I would now like a career that is more challenging, varied and exciting. I believe my own personal qualities would suit the role of a cabin crew member and I get great satisfaction from working in a team environment, where everybody is working towards the same goal. I understand that delivering a high level of service to the customer is a priority in this industry, and this is something that I would enjoy doing.
17. Tell me why Pilot hits ground hard during bad weather?
During bad weather Pilot hits the ground hard intentionally while landing, it is not because they lacks skill for landing but to avoid the accident due the slippery surface which is formed when there is an excess layer of water accumulated during rain, so to puncture that surface they hit the surface hard.
18. Tell me what other languages you can speak?
As you will need to deal with international customer also so you have to learn foreign language as i mentioned earlier. So if you have learnt any new language or want to learn a new one you can mention that in your answer .If no then say it, you need to be honest here so it will not create an issue in future.
19. Explain what medical aid is NOT allowed to carry with you on air-craft?
• Hand Cleaner
• Hydrogen Peroxide
• Chemical cold Packs
• Antibiotics Ointment
• Insect Bite Swabs
20. Tell me the things that you can't carry while flying?
Things you can't carry while traveling
☛ Blunt or sharp objects that can cause injuries
☛ Harmful chemicals ( toxic gas or acid)
☛ Explosive substances
☛ Guns or firearms
☛ Electronic devices (except few)
21. Please explain who are the major competitors of this airline?
Interviewer wants to check that how much you know about their competition and whether you have done the necessary research or not and do you have anything to contribute that will provide an advantage for their company. For answering this question effectively you need to research about the airline as much as possible. And Make sure during your research, you also investigate the competitors of the airline you are interviewing for, then only you will not face issue for giving answer.
22. Would you like to work in a team or alone?
One good way to answer this question is to incorporate the positive aspects of both options. You can say something like, “I enjoy both. Depending on the project that needs to be done, I can work independently to complete my tasks on time, but I also enjoy brainstorming and collaborating with my colleagues.” That way, your interviewer realizes that you like a team environment, but you can also work independently as well.
23. Explain how would you measure your own performance on this job?
This is quite straight question, discuss about the key
performance indices against which your performance was
rated. This also shows your suitability for the position. You may say that the performances can be measure as set of goals that achieve by person in his life. Performances measured by achieving self-satisfaction with our work. So I feel satisfaction is the measure of performance. Or to measure your performance on the job you can do following things:
☛ Set up random methods of quality control throughout your airline.
☛ Survey your clients about their customer service experience as a way of assessing employee performance.
☛ Compare Yourself to the Competition.
☛ Understand Your Strengths and Weaknesses.
24. Why did you choose this career out of many others?
For those who are people lovers and who have a good level of communication skill, working as a cabin crew member can be a very good thing. First answer the question naturally without sounding rehearsed and build confidence for starting the interview. You may say that 'I would like to work as a flight attendants or cabin crew member as I enjoy working with the public and feel I can overcome any problems they may have and I have good organisation skills'. Even you can mention your all skills(acc.to job requirement)that can be your communication skills, computer skills,strengths,customer service skills etc.
25. Tell me how would you deal with an unsatisfied customer?
You must be aware about the ways to deal with an unsatisfied customer.There are some effective ways to deal with an unsatisfied customer are:
☛ Apologize for the mistake.
☛ Address the customer right away publicly.
☛ Offer a precise solution.
☛ Offer a re-do or a replacement, along with additional benefits, when possible.
☛ A simple apology and some effort to make up for a mistake or misunderstanding could go a very long way, and could even develop some good will between clients and your company.
26. What are your strengths as Cabin Crew Manager?
Your strengths are a mixture of your talents, knowledge and skills. By identifying your strengths and matching yourself to the role, you will enjoy it more and perform better that those who have to try hard to fill the role.Most candidates don't answer it well, often because they are too humble. But this question is a great opportunity to sell yourself and show how you align with the company's requirements.
These are some of the best ways i believe you can answer:
☛ I can learn the things easily. I am a hard worker. If I committed with some work I will never give up middle of that one. I can mingle with the different kinds of people.
☛ I am a quick learner and self motivated person, I want my work best and I am a good team player also. I can adobe any situation easily and honest towards my work.
☛ My strengths are hard working, self motivation, positive attitude towards work. And flexible enough to adapt change.
☛ I have strength such as doing well in mathematics and languages. I communicate clearly. I'am popular so I have many friends.
27. Tell me what if you lost your luggage while flying?
Your luggage is Airlines responsibility, and you are liable to get compensated if you lost your luggage or damaged or delayed.
28. As you know what is ditching?
Ditching is another word for emergency landing, unlike normal landing this landing takes place on the water surface.
29. Tell me what can passengers do to ensure safety?
To ensure safety passengers can do following things
☛ Pay attention to the Flight Attendant
☛ Listen to safety briefing, even if you have heard it several times
☛ Assess the safety data card which will be in the seat pocket in front of you
☛ Check where the emergency exit is located
☛ Between your seat and closest exit count the number of rows (useful in fire or smoke)
☛ Keep your seat belt fastened
☛ Consider purchasing a separate seat for infant or child while travelling
☛ Stretch your arms and muscles on long flights
30. Why do you want to join this airline?
In this a good answer will demonstrate a knowledge of the airline. That means you must do your homework so that you can identify specific reasons for wanting to work for the firm.These reasons could include one or several of the following:
☛ Airline general reputation
☛ Reputation of key leaders
☛ Admiration of products/services
☛ Admiration of other airlines initiatives.
☛ Airline awards
☛ Airline's management philosophy
☛ Airline's values
☛ Airline's positioning in market
☛ Airline's growth/success
31. Explain me why do you think you are perfect for this position?
You must be prepared with a concise summary of the top reasons to choose you.Even if your interviewer doesn't ask one of these question in so many words, you should have an answer prepared and be looking for ways to communicate your top reasons throughout the interview process.Make his job easier by convincing him that:
☛ You can do the work and deliver exceptional results.
☛ You will fit in beautifully and be a great addition to the team.
☛ You possess a combination of skills and experience that make you stand out from the crowd.
32. Explain me yourself in one line?
When you respond, keep in mind the type of position you are interviewing for, the company culture, and the work environment. Your answer should help show the interviewer why you're a match for the job and for the company. Sample answers are:
☛ I'm a people person. I really enjoy meeting and working with a lot of different people.
☛ I'm a perfectionist. I pay attention to all the details, and like to be sure that everything is just right.
☛ I'm a creative thinker. I like to explore alternative solutions to problems and have an open mind about what will work best.
☛ I'm efficient and highly organized. This enables me to be as productive as possible on the job.
☛ I enjoy solving problems, troubleshooting issues, and coming up with solutions in a timely manner.
33. Explain me what do you think are your strongest attributes?
Your interviewer will want to know what you, specifically, can bring to the table – or rather, the airplane – as a member of their airline's cabin crew. There is no real right or wrong answer to this question, so long as your response is sincere, well-spoken, and – most importantly – accurate. If you have difficulty speaking about yourself, it's best to anticipate this question ahead of time and prepare your answer now.
Below are some good personality traits that someone searching for a new cabin crew attendant will be on the lookout for. Pick the ones that best suit you, and personalize your answer.
☛ Good communication and listening skills
☛ Confident and firm while still remaining friendly
☛ Outgoing and charming with an eagerness to help others
☛ Independent, fast-learner who works well without supervision
☛ Alert, observant individual with great attention to detail
☛ Strong, fearless leader with good teamwork skills
☛ Empathetic person who will go the distance for others
☛ Critical thinker who works well under pressure
34. Tell me what would you do if any customer complaint about your service?
To handle customer complaints you need to:
☛ Listen to the customer to figure out why they are upset.
☛ Listen to the customer to determine whether any of your policies were not abided by or if this is something outside or not contemplated by your systems.
☛ Next put yourself in the shoes of the customer. Given what you now know try and see their point of view. Why did they come to you?
☛ Once you have heard the complaint and understand the basis for the same, elevate the customer to a supervisor or manager where possible.
☛ Defend if you must. But do not fight with the customer.
☛ Once you have listened and understood the customer's complaint and have avoided fighting over the same divert the customer's focus to how you intend to resolve the matter.
☛ Use customer complaints as a manner to learn about potential flaws in your systems. Maintain a manner of tracking customer complaints .
If you are aware about all these steps then you will not face any problem in answering this question.
35. Tell us how long will you work for this airline?
Show your commitment here and be honest as possible when you answer. You may say that actually I am looking to make a long term commitment. Yet I will work as long as my
presence is beneficial for your airline and customer as well as mine. And if you know you are going to be relocating to another city in two years you should say so. Plans change, but you want to make sure that you are honest about what can be expected of you. If you plan on it being a long term position say so.
