1. What are the main tasks of a customer service representative?

On a typical day a customer service representative's tasks might include:
☛ Interacting with customers by phone, email, live chat or in person
☛ Answering questions, suggesting solutions to problems, providing information and giving instructions
☛ Making changes to customers' accounts
☛ Arranging for product returns and refunds
☛ Keeping records of calls and other interactions
☛ Doing research in order to find solutions to problems
☛ Taking orders for products or services

2. List some customer service skills that matter?

The customer service skills that matter:
☛ Patience
☛ Attentiveness
☛ Clear Communication Skills
☛ Knowledge of the Product
☛ Ability to Use "Positive Language"
☛ Acting Skills
☛ Time Management Skills
☛ Ability to "Read" Customers
☛ A Calming Presence
☛ Goal Oriented Focus
☛ Ability to Handle Surprises
☛ Persuasion Skills
☛ Tenacity
☛ Closing Ability
☛ Willingness to Learn!

3. Why should you have ability to use positive language?

Sounds like fluffy nonsense, but your ability to make minor changes in your conversational patterns can truly go a long way in creating happy customers.
Language is a very important part of persuasion and people (especially customers) create perceptions about you and your company based off of the language that you use.

4. What do you know about our company?

Follow these steps before an interview to answer this question:
1) Visit the company website; look in the "about us" section and "careers" sections.
2) Visit the company's LinkedIn page (you must have a LinkedIn account - its free to sign up) to view information about the company.
3) Google a keyword search phrase like "press releases" followed by the company name, you will find the most recent news stories shared by the company

5. What challenges are you looking for in this customer service position?

The best way to answer questions about the challenges you are seeking is to discuss how you would like to be able to effectively utilize your skills and experience if you were hired for the job. You can also mention that you are motivated by challenges, have the ability to effectively meet challenges, and have the flexibility and skills necessary to handle a challenging job.

6. Why should we hire you as customer service representative?

As you explain your compatibility with the job and company, be sure to portray yourself as that motivated, confident and energetic person, ever- ready to commit to the cause of the company.

7. What have you learned from mistakes as the customer service representative?

Candidates without specific examples often do not seem credible. However, the example shared should be fairly inconsequential, unintentional and a learned lesson should be gleaned from it. Moving ahead without group assistance while assigned to a group project meant to be collaborative is a good example.

8. Why do you want this customer service job?

First, identify a couple of key factors that make the role a great fit for you (e.g. I love customer support because I love the constant human interaction and the satisfaction that comes from helping someone solve a problem), then share why you love the company (e.g. I have always been passionate about education and I think you guys are doing great things, so I want to be a part of it).

9. Why did you leave your last job?

I have worked there for 04 years with much experience and skills. I want to be promoted but the Company do not offer me that opportunity.

10. How would you deny a request from a customer?

It is the right time for your diplomacy, characters and calmness to shine. A brilliant basic for your answer is a simple but not a complete explanation (as each the company's policy). An important thing with all businesses is to be able to keep customer, particularly in the fierce argument so it is best to mention this customer faith (if nothing else, to admit that a call of complaint would be made when they were ready to take the time and effort in it).

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