1. What is skipper?

This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account.

2. What is the Moment of Truth?

It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

3. What is errand Card?

It is a task card, which mentions the room number, guest name, and luggage types, which is prepared by the reception and hand over to bellboy.

4. What is concierges?

It can be an employee of a hotel who serves guests with duties similar to those of a butler.

5. What is moulton?

it is a thick fabric with lint laid on the surface of the table with pin underneath. It is absorbent, has smooth surface and is sound resistant. It is used to hold tablecloth.

6. Do you know what is village tourism?

To utilize village and villagers for the purpose of tourism. Tourism managed and operated by villagers for the villagers. Tourism managed and operated by villagers for the villagers.

7. What is scanty baggage?

This term is generally used for a guest who comes with a light luggage.

8. Do you know what is product formation?

It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item.

9. What is hollowware?

These are the items made from silver or china. It is made in a way that it can hold something in it.

10. Please explain what is perishability?

Perishable services are those services, which cannot be stored. Unused service of a particular day cannot be sold next day or in advance.

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