Professional Store Supervisor Interview Questions & Answers:
1. How to move on from rejection?
Rejections are common within sales jobs, and one of the primary reasons that most personalities could not handle sales roles. Try to downplay how hard you take rejections, but feel free and be honest about a technique you use to handle rejection or answer with something like, "I simply move on to the next prospect, because a rejection is simply a sign that the individual was not yet ready for our solution."
2. What you see in the key skills?
Common sales interview questions and answers revolve around how you view the skills involved in a specific sales technique or aspect of the sales process. For example, "What do you see are the key skills in closing a sale?" Answers to these types of questions should always focus on responding to the buyer's concerns and on how the product or service will benefit the recipient.
Some interviewees may get defensive, or think this is a trick question. The answer, of course, is no. When all else fails (market conditions, marketing leads, etc.), picking up the phone is the one thing sales reps will always be able to control. But how they cold call - who they call, with what message and offer, at what frequency and cadence - is extremely important. Cold calling must be customer-centric and value-driven to succeed in today's buyer-centric world.
4. Should reps get warm leads?
Similar question, different angle. The right answer is typically to get warm leads, but not because the reps are lazy or can't successfully build their own business from the ground up. Lead-driven sales are typically more cost effective than having expensive sales reps cold calling. Yes, leads are expensive up-front, but the eventual cost per acquisition and overall lifetime value and margin for the business on those new customers is usually much better when reps are making more efficient use of their time with warm leads.
5. Explain Product management?
Since the retail manager is an important part of the sales as well as concept process, they are also in charge of the entire chain of product management, right from ordering, to returning the commodities or products. This also includes keeping in mind any price changes that may occur.
With all these responsibilities, the store manager should have excellent conversational skills and should have the gift of the gab. The store manager is looked upon as a senior sales person by the entire sales team and is considered to be a problem solver. Therefore, the store manager should be smart and should have the quality of thinking on their feet.
Along with the singular employees, the retail manager has to look into the team development of the entire store employee work force. The Store Manager is not only an executor of ideas, but they also have to be a positive thinker and a person who surges ahead as a thought manager in the company.
Store Supervisor is the typical title of someone whose role is Store Supervision. The role typically involves talent development and leadership.
8. What you don't like about sales?
Any time you are asked to provide a negative trait about the position you are applying for, you should tread carefully. An example of an answer that effectively resolves the question is, "Walking away from a sale when I know the prospect could benefit from our solution." This answer shows you know that there are times where you need to walk away and show that you understand that sales is about solutions.
9. What are your problem solving skills?
The store manager should also possess ample problem solving skills that would ensure that the entire store workforce works in harmony and is supportive to each other. This is by far the most important responsibility of the store manager, because without a proper work force, no product can survive in the market.
10. Store Supervisor common interview questions part 2:
► What are some examples of your sales experience?
► Describe the most difficult sales call you have made?
► Describe what your sales cycle was like in your last job?
► How often did you achieve your sales objectives?
► Describe a time that you had to change your sales approach.
► How do you handle the negotiation phase?
► When do you decide that it is time to let a potential client go?
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