Operational Taxpayer Services Technician Interview Questions & Answers:

1. What qualities do you look for in a boss?

Remain optimistic and do not be too specific. Good attributes include moral character, honesty, and intelligence since managers usually believe they possess these qualities.

2. What specific steps do you utilize in solving workplace problems?

Analyze the problem Regarding Taxpayer Services Technician. Discuss possible remedies and resulting outcomes. Decide on the remedy and track results. Re-visit problem if it's not resolved.

3. Why was there a gap in your employment Regarding Taxpayer Services Technician?

If you were unemployed for a period of time, be direct and to the point about what you've been up to (and hopefully, that's a litany of impressive volunteer and other mind-enriching activities, like blogging or taking classes). Then, steer the conversation toward how you will do the job and contribute to the organization: “I decided to take a break at the time, but today I'm ready to contribute to this organization in the following ways.”

4. What have you done to improve your skills over the past year Regarding Taxpayer Services Technician?

You'll want to be prepare with some very specific examples of what you've done over the last year and what you're currently doing to improve your professional knowledge and skill set as well as anything else you're doing the shows self improvement.

5. Describe what a "lot of work" looks like to you Regarding Taxpayer Services Technician?

Ideally you'd like to state that you can take on a lot of work - this shows your work ethic, but at the same time it's okay to tell them that you value work and life balance.

6. How do you think your colleagues at your last job would describe you?

While your CV will say a lot about your work history Regarding Taxpayer Services Technician, the interviewer will most likely look for greater detail with questions such as this. Be positive about previous experience, highlighting your own strengths.

7. What are the goals you've set for yourself?

You could discuss your goals with regards to these categories: Career goals, impact you want to leave on society, financial goals, academic goals, charitable goals.

8. What do you expect from this job Regarding Taxpayer Services Technician?

Talk about the potential career development, your career aspirations, your work relationships and the learning you'll receive.

9. In your last job what kinds of pressure did you encounter and how did you react Regarding Taxpayer Services Technician?

Do not show your fear or uneasiness in handling pressure. Everyone likes to have a worker who can handle pressure calmly and with a clear train of thought. Show how you would logically come to a conclusion in a pressure filled situation.

10. Top 13 Situational Interview Questions Regarding Taxpayer Services Technician:

Situational interviews Regarding Taxpayer Services Technician are similar to behavioral interview questions - but they are focused on the future, and ask hypothetical questions, whereas behavioral interview questions look at the past.

The advantage is that employers can put all candidates in the same hypothetical situations, and compare their answers.


1. What would you do if you made a strong recommendation in a meeting, but your colleagues decided against it?

2. How you would handle it if your team resisted a new idea or policy you introduced?

3. How would you handle it if the priorities for a project you were working on were suddenly changed?

4. What would you do if the work of an employee you managed didn't meet expectations?

5. What would you do if an important task was not up to standard, but the deadline to complete it had passed?

6. What steps would you take to make an important decision on the job Regarding Taxpayer Services Technician?

7. How would you handle a colleague you were unable to form a positive relationship with?

8. What would you do if you disagreed with the way a manager wanted you to handle a problem?

9. What would you do if you were assigned to work with a difficult client Regarding Taxpayer Services Technician?

10. What would you do if you worked hard on a solution to a problem, and your solution was criticized by your team?

11. How would you handle working closely with a colleague who was very different from you?

12. You're working on a key project that you can't complete, because you're waiting on work from a colleague. What do you do?

13. You realize that an early mistake in a project is going to put you behind deadline. What do you do?

11. What do you consider ethical spending on an expense account?

It depends on the role - but the better way to answer this is to ask the interviewer what their expectations are with regards to what the role can expense and then simply state that you'll stay within those parameters

12. What is the difference between a big ego and a healthy ego?

"Ego" should be replaced by confidence. It's good to be confident as it shows that you know what you're doing. However, a big ego is when confidence spirals out of control and you become arrogant.

13. If you were given more initiatives than you could handle, what would you do?

First prioritize the important activities that impact the business most. Then discuss the issue of having too many initiatives with the boss so that it can be offloaded. Work harder to get the initiatives done.

14. Why do you want to work for this company?

Again be honest. The interviewer will be able to sense very quickly if you're be disingenuous. Your answer should be base on your person reasons, career aspirations as well as research you've performed on the company. The most important thing you should do is make sure to relate your answer to your long-term career goals.

15. Your coworker highlights your mistakes in front of everyone, how do you handle the situation?

Admit to the mistake without being emotional, but then discuss how you are being proactive in getting it fixed. Lastly, pull the co-worker aside later on to tell them that you'd appreciate it if they gave you the feedback 1:1 first before throwing you under the bus.

16. What position do you prefer on a team working on a project?

Do not claim to be comfortable with a specific role if you in are in fact not comfortable with it. However, if you have no problem working in certain roles or situations, be sure to discuss this with the interviewer.

17. What do you consider to be your greatest achievement so far and why?

Be proud of your achievement, discuss the results, and explain why you feel most proud of this one. Was it the extra work? Was it the leadership you exhibited? Was it the impact it had?

18. What kind of car do you drive?

The only time this might matter is if the job requires a certain type of car because of the responsibilities. For example, if you need to load a lot of construction materials into your car, you'll probably need a truck.

19. Can you tell me a little about yourself?

This question seems simple, so many people fail to prepare for it, but it's crucial. Here's the deal: Don't give your complete employment (or personal) history Regarding Taxpayer Services Technician. Instead give a pitch-one that's concise and compelling and that shows exactly why you're the right fit for the job. Start off with the 2-3 specific accomplishments or experiences that you most want the interviewer to know about, then wrap up talking about how that prior experience has positioned you for this specific role.

20. Give me a specific example of a time when you had to conform to a policy with which you did not agree?

You want to first understand why the policy was put into effect. From there, if you truly disagree with it, explain your position to your management. If they don't change it, then you must accept their decision and continue to work or the alternative decision would be to find a new job.

21. Tell me about a decision you made recently and how you reached it Regarding Taxpayer Services Technician?

The key is to show that you put a lot of thought (weighing out the pros and cons) but were able to be decisive. Be sure to explain your logic in arriving at the decision.

22. What is your greatest achievement outside of work Regarding Taxpayer Services Technician?

This is a great opportunity for you to discuss how you've given back to the community, how you've achieved in a competitive extracurricular activity (think sports or clubs), how you've mentored others, and so forth.

23. What's the last book you read?

Try to talk about a book related to the industry, for example, if you're applying for a role related to business, cite a business book.

24. What have you done to prepare yourself to be a supervisor?

1. Learn from current supervisors (best practices)
2. Mentor others
3. Be exceptionally good at your current job so that it builds your credibility
4. Have a high emotional IQ

25. What differentiates this company from other competitors?

Be positive and nice about their competitors but also discuss how they are better than them and why they are the best choice for the customer. For example: "Company XYZ has a good product, but I truly believe your company has a 3-5 year vision for your customer that aligns to their business needs."

26. What is the most important quality a supervisor should have?

The ability to inspire / lead a team towards one common vision.

27. What are your personal skills which make you a candidate for the position Regarding Taxpayer Services Technician?

The list of crucial character traits includes patience, tact, and poise, with personal and cultural sensitivity. One needs the ability to work long hours, with much walking and some physical tasks. But the most important trait of all is to love people and to have the desire to care for them.

28. Suppose there are three light switches outside a room. Inside is a single light bulb, controlled by one of the three switches. You need to determine which switch operates the bulb. You can turn the switches on and off as many times as you wish (they are all off to begin with), but may only enter the room once. There is no one there to help you. The door to the room is closed, and there are no windows, so you cannot see inside. How can you discover which switch operates the bulb?

Do the following steps:
☛ 1. Turn ON two switches, and leave one OFF.
☛ 2. Wait a few minutes.
☛ 3. Turn one switch from ON to OFF. One is now ON and two are OFF
☛ 4. Enter the room. - If the light is ON, it is controlled by the switch you left ON. - If the light bulb is OFF, touch it. If it is warm it is controlled by the switch you turned ON and OFF. If it is cold, it is controlled by the switch you never turned on.

29. What are your presentation skills like Regarding Taxpayer Services Technician?

Make sure you share a story that demonstrates your presentation skills in front of many people. If you are really brave, offer to give a snippet of that presentation to the interviewer. This will definitely be different from what most people do.

30. Give me a few examples of how you're results oriented?

Make you give an example where you discuss details and metrics. For example, I was a tutor in my last job and mentored 5 students on their SAT test taking skills and raised their scores by 15% on average after a 3 month teaching stint.