Barista Interview Question:

Explain me a time when you gave or received great customer service?

Submitted by: Muhammad

During my brief stint at Pier 1, a woman came in with her three children and demanded pomegranate-scented candles. I politely explained to her that we were out, and referred her to the 73 other types of candles we had available. Unsatisfied, the customer brandished her coupon book and vocalized that if I don't get her the pomegranate-scented candles promised on our website, she would call my manager and see to it that I was immediately laid off. As she explained this, her children improvised a game of tackle football in the artisan pottery aisle that I had so carefully arranged just moments earlier. I enlisted a co-worker to attend to the woman while I ran to the adjacent Whole Foods, purchased a ripe pomegranate, crushed it with my bare hands, and used the extract to disguise an otherwise unscented candle. Simultaneously, I restrained the children with our brand-new Splendid Relaxation Mist, as patented by local catnip manufacturers, thereby saving both the pottery and the well-being of our other customers. Needless to say, the angry woman bought both the candles and the mist and even gave me a recommendation for a promotion because I am always willing to go the extra mile to ensure a customer's satisfaction, even if that mile is fraught with swampland and man-eating crocodiles. TC mark
Submitted by: Muhammad