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Commercial Loan Officer Interview Question:
Explain me how Would You Handle an Irate Customer?
Submitted by: MuhammadDuring your time as a loan officer, there will be customers who become very upset with your decisions. For instance, if a gentleman is unable to get financing for a new home for his family, he may become irate; it will be your responsibility to take ownership of the situation. “In the event that I am dealing with an irate customer, I will take the time to listen to the complaint very carefully and provide empathetic statements. If I cannot provide the exact resolution the customer wants, I will offer other products and services as well as financial advice that may help to calm the situation” is along the lines of what your potential employer wants to hear.
Submitted by: Muhammad
Submitted by: Muhammad
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