Delivery Interview Question:

Explain what are the key factors which make a successful call centre?

Submitted by: Muhammad

Fundamentally, if you look under the skin of the best teams and call centres, they do have certain things in common: clear communication, consistency, fun, performance management, leadership, engagement, incentives, etc.

Think what made up the best team or company you have been a part of or have seen. Have examples to back up any statements for how you would play a part in, or create, this team or environment yourself.
Submitted by: Muhammad