CSR (Customer Service Representative) Interview Question:

How do you advise the customer if a customer is not sure what they need, and comes to you for advice about a product?

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In order to find out what product characteristic or other demands which the customer requests, I make some related questions. It is usually useful to make a conversation, so you can examine any special requests, or preferences. Once I receive that information, I will tell the customer some ideas and show how they satisfy the customer's needs.
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