Digital Marketing Manager Interview Question:

Please explain how do you use social media as a tool for customer service?

Submitted by: Muhammad

This is an opportunity for the professional to demonstrate both their strategic thinking as well as their judgment and soft skills. A good social media specialist should be able to work with your CS team to make sure that they're providing support that's helpful and on-brand, and also recognize when it's better to take the conversation off social media.
Submitted by: Muhammad