Support Agent Interview Questions to Ask:

Submitted by: Muhammad
☛ How experienced are you with X technology?
☛ Do you consider yourself a ‘people person'? Why or why not?
☛ Share your previous experience working in customer service
☛ If a customer is using abusive language with you, but has a valid point, how would you handle it?
☛ What three words would your friends and family choose to describe you? Your co-workers? You?
☛ What type of work environment do you thrive in?
☛ Describe one customer service scenario you handled particularly well.
☛ What do you know about our company and services?
☛ How do you define customer service?
☛ If we meet again in three years, what goals do you need to have accomplished in order to feel successful?
Submitted by: Muhammad

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