Claim Clerk Interview Question:

Tell me are you prepared to handle difficult clients?

Submitted by: Muhammad

I have worked with difficult clients in the past and know how to handle myself. Part of my last job involved contacting individuals with delinquent accounts. They were late on payments, so it was my job to call them to inform them we had to cancel their account if they did not pay. This naturally led to many clients getting unreasonably angry at me. I had to maintain my calm, and if needed, turn the phone over to a superior to give more details about why we were cancelling their policy. The same principles applied whenever I had to deal with someone face-to-face.
Submitted by: Muhammad