Claim Clerk Interview Question:

Tell me how proficient are you with customer service?

Submitted by: Muhammad

I am used to working with the general public, either in person or over the phone. When someone asks for a specific piece of information, I know which department to go to. In order to provide clients with the best service possible, I make sure to ask plenty of questions before having them speak to a claims adjuster. I also understand that every situation calls for me contacting a superior to deal with a client. If I know it is within my power to assist the client with whatever they need, I am capable of handling it.
Submitted by: Muhammad