Cargo Agent Interview Question:

Tell me how would you deal with an upset customer?

Submitted by: Muhammad

☛ First, state you would listen to the customer and understand the complaint.
☛ Then state you would sympathize with the customer.
☛ Next, say you would try and fix the problem.
☛ Finally, mention you would learn from the experience and if the customer was still upset, say you would not let it impact your service to other customers.
Submitted by: Muhammad