Nursing Supervisor Interview Question:

Tell me what actions did you take when there was a mistake made from an employee or a conflict within your team?

Submitted by: Muhammad

This is a situational question designed to test your attitude towards difficult situations and it requires you to answer openly, making the best of your communication skills. Tell the interviewer what the mistake was or what the conflict was all about. Make him/her understand that you dealt with the employee in a constructive way and tried to find the root cause of the conflict. Discuss about how you described the mistake to be a learning opportunity for the concerned employee and encouraged him/her to continue to perform at best. Discuss about how opinions and grievances of the team were well attended by you and that the target towards which the team was working on was more important and would end all conflicts if rightly achieved. In short, in spite of a mistake or conflict, you tried to motivate your employee and team to perform at best.
Submitted by: Muhammad