HR Generalist Interview Question:

Tell us how do you deal with disgruntled, angry, or dissatisfied employees?

Submitted by: Muhammad

Dissatisfied employees usually have a reason for their dissatisfaction. I do my best to understand the personality types of all the employees I work with, and I use the information I obtain from the various personality tests and training exercises I implement to help me reach employees on an individual level. Then, I try to understand the reason that a particular employee isn't happy. If there is something that I can do to insulate that individual from further damage, I do it. Then, I work to improve the employees' experiences and remind them why they wanted their current jobs in the first place. With careful attention, most employees can return to satisfied and productive status.
Submitted by: Muhammad