Support Agent Interview Question:

Tell us the customer service agent position requires strong problem-solving skills. Describe your experience developing these kinds of skills?

Submitted by: Muhammad

One of my previous jobs was as a receptionist, and I was surprised how consistently I encountered strange problems that clients had. While I was developing communication skills, I also quickly learned the critical thinking and problem-solving abilities that were necessary to help the people I interacted with on a daily basis. While it is impossible to help every single customer entirely solve their problems, I believe that I was able to do an exceptionally good job helping as many people as possible reach satisfaction.
Submitted by: Muhammad