Technical Support Engineer Interview Question:

Tell us what is your troubleshooting process?

Submitted by: Muhammad

The basic troubleshooting process is:

☛ Identify the problem
☛ Consider likely causes
☛ Test theories to localise the cause
☛ Formulate and implement a plan to solve the problem
☛ Verify that the problem is solved and take steps to prevent a reoccurrence
☛ Record your findings, what action you took and the outcome
Submitted by: Muhammad