Technical Support Engineer Interview Question:

What are some questions you would ask to help isolate a user's problem?

Submitted by: Muhammad

This question examines your problem-solving ability. You could say that you would ask the following questions:
☛ Describe the problem. Was there an error message? If so, what?
☛ Have you had a similar problem or other problems before? Give details.
☛ What were you doing when the system failed?
☛ Has any new hardware been added to the system?
☛ Has any new software been added to the system?
☛ Have you downloaded anything from the Internet?
☛ What, if anything, have you done to fix the problem yourself?
☛ Are you the only user who has access to the system?
Submitted by: Muhammad