What are the factors that contribute to projecting a positive image of yourself to the caller?

Submitted by: Muhammad
In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:

Vocal quality
Vocal tone
Rate of speech
Pitch of the tone
Attitude
Body language
Use of appropriate words
Submitted by: Muhammad

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