SeeBeyond Interview Question:

What is the ticketing tool you are using in your project.
How will you solve particular ticket once it is created in your queue?

Submitted by: Administrator

SDA is one of the tool which we have used in our project.
Team have own user credentials(user id and password) to
open SDA. Depending upon the severity levels we can provide
the updates to bussiness participants.
Submitted by: Administrator