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IT Support Interview Question:
What is your troubleshooting process?
Submitted by: AdministratorThe basic troubleshooting process is:
☛ Identify the problem.
☛ Consider likely causes.
☛ Test theories to localise the cause.
☛ Formulate and implement a plan to solve the problem.
☛ Verify that the problem is solved and take steps to prevent a reoccurrence.
☛ Record your findings, what action you took and the outcome.
Submitted by:
☛ Identify the problem.
☛ Consider likely causes.
☛ Test theories to localise the cause.
☛ Formulate and implement a plan to solve the problem.
☛ Verify that the problem is solved and take steps to prevent a reoccurrence.
☛ Record your findings, what action you took and the outcome.
Submitted by:
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