1. Tell something about BPO?

It is a business having full form Business processing outsourcing that involves the contracting of the operations and responsibilities of specific functions to a third party service provider.

3. Choose the easiest topic if u get an opportunity to choose yourself?

My memorable Journey:
Actually My brother had some urgent business at Jaipur.He wanted to reach there soon.So,he decided to reach there soon.He wanted to take me along.We packed a small bag and went to the Airport.
There were a number of airport at the airport.Many people had come to see off their relatives and friends.We entered the aeroplane.This was my first experience of traveling by air.The aeroplane took off in the air.It flew higher and higher.I felt little giddy.I looked through out the window.Everything looked very small.Big trees looked very small.Huge building looked like small huts.The big river looked like a snake.Now Jaipur was in sight.The aeroplane started flying down.It landed at Jaipur airport.We thanked god that we had landed safely.It was my one of the memorable journey I ever had in my life.

4. What is a Customer service?

Customer service is the fulfilling right expectations of customer when he buys the product. When customer buys any product he may not be aware about the use of product or may he gets some issues with the product. So resolving queries or educating about product this could be the goal of a customer service. It is as simple as the example of our own. When we buy any product we get queries, and if there is no one to resolve our queries, we either throwthe product away or get frustrated. A good customer service is a good way to grow the business.

5. Return and back both have the same meaning. Can we use the word ?returned back?

Yes both words have same meaning but these words use according to sentence nature.

6. Problem and Consequences of BPO?

Various surveys and research conducted amongst the call center employees have shown that depression is the most common problem faced by BPO employees. Frequent headaches, feeling of fatigue, sleeping disorders and frustration have become regular problems for them.

7. What is Call Center?

A call center is a centralized office of a company that answers incoming calls or makes outgoing calls to the customers. They can handle considerable volume of calls at the same time and can also log calls. using a variety of technologies including computer automation, call centers connect the customer and the organization to meet the customer needs in real time.

8. Why you left the last job ?

No need to give exact reason because it can be personal also
so simply follow the basic steps like:-
A]no cab facility, office was very far.
B]people in office was not good.{personal}
C]no increment chances.
D]totally zero percent respect for candidates.

9. What is Smart Work and Hard Work ?

We can define smart work as a Work which can be done on right way and on right path. A work in which we put our effort in such a way so that we can be certain about good results. Inhard work we work but without any direction, so in this way results or success becomes unsure.

10. How to impress the customer?

Make them satisfied.. make sure you helped them with all your best.. you should put yourself in there situation so that you know how they feel especially if they are irate.If they are not satisfied with your service that wouldmake them irate/mad(most of them)