57+ Manager Call Center Interview Questions And Answers
Manager Call Center interview preparation guide for freshers and experienced professionals. Explore these number of Manager Call Center frequently asked questions(FAQs) extracted from many job interviews
★ Can you tell us about a time where you received constructive criticism?
★ Can you tell me are you able to work with multiple phone lines?
★ Please explain how would you handle a high pressure environment?
★ Explain me what about the job description enticed you to apply?
★ Tell us can you multi-task? typing while talking, for example?
★ Explain why are you leaving your current role as Manager Call Center?
★ Tell me do you have any experience in a call centre?
★ Tell us how have you used data to improve the level of customer service?
★ Can you tell me how do you measure the success of your incentives?
★ Tell us how would you deal with an irate customer on the phone?
★ Explain me what are your strengths and weaknesses as Manager Call Center?
★ Please explain about the toughest decision you had to make in the last 6 months?
★ Explain how would your customer service team describe you as a manager?
★ Explain me how would you tell a customer something that they will not like?
★ Can you tell us what have you done to promote great customer service?
★ Explain what have you done to improve work processes in the customer service division?
★ Tell us have you ever improved a process or solved an operational issue? How did you do it? What impact did it have?
★ Tell us what do you like to do for fun?
★ Please explain have you ever had conflict with your team leader or manager?
★ Explain me how do you make sure you meet your targets?
★ Tell us how would you handle an angry call from a customer?
★ Tell me what are your goals as a telemarketer?
★ Can you tell us how often do you challenge the way your current company does things or challenge something that you feel needs to change?
★ Tell us a time when you successfully navigated a disagreement with a coworker?
★ Please explain how have you motivated your team to achieve demanding performance standards?
★ Explain about the cost efficiencies you introduced in your last job?
★ Explain me how do you handle clients with unreasonable demands? Provide examples?
★ Explain me how have you utilised customer complaint feedback to improve how your team are selling?
★ Explain me do you enjoy communicating with people?
★ Tell us how would you measure the success of you and your team over a 3-, 6- and 12-month period?
★ Explain me how would you deal with a customer that is having a well-known issue with the product or service that you provide?
★ Basic Manager Call Center Job Interview Questions:
★ Top 12 Manager Call Center Job Interview Questions:
★ Tell me how do you identify an agent’s strengths? Weaknesses? How would you use this information?
★ Please explain what metrics do you consider the most important factor in measuring customer satisfaction?
★ Can you explain me about a customer service policy that you have developed and implemented?
★ Can you please explain how creative are you in comparison to your colleagues, i.e. in managing, developing, encouraging and motivating your team?
★ Tell me how have you educated your frontline agents to ensure excellent customer feedback?
★ Explain how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
★ Explain me do you prefer working on one account, or can you comfortably work on several at the same time?
★ Please explain how do you feel about meeting goals and targets?
★ Can you tell us what do you do if the dialer puts a Do Not Call number through to you by mistake?
★ Explain me how did you recognize the level of trust or respect your team held for you and how did you ensure this continued?
★ Explain me how do you ensure that the goals of your team are in line with the overall company goals?
★ Can you tell us about a time when you had to handle a difficult customer?
★ Tell us what did you learn about customer service from your bad interaction?
★ Explain me an example of how you have managed an under-performing staff member?
★ Tell us what do you consider the core criteria for a successful customer service department?
★ Explain me are you able to cope well under pressure?
★ Tell us why do you want to work for us as a customer service advisor?
★ Can you tell us how many calls per hour can you make on an average campaign?
★ Explain me why did you leave your last position as Manager Call Center?
★ Explain me how would you manage your time and objectives in your role?
★ Where do you see yourself in 5 years as Manager Call Center?
★ Tell us what sort of issues you expect to handle as a manager and how you’d do it?
★ Explain me what solutions have you employed in response to customer service problems you identified?
★ Please explain what is your preferred management style?
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