Behavioral Assistant Customer Service Manager Interview Questions & Answers:
1. Where do you see your career in five years As Assistant Customer Service Manager?
I would like to retire from this company. I would like to make a difference in the company whether in the company or any other position or area of the company As Assistant Customer Service Manager.
Bad Answer: They don't have a good reason, or provide a generic answer, "I think it represents a great opportunity."
Good answer: One that shows they've done research on the company, and are truly excited about specific things they can do at the job. This not only shows enthusiasm for the work and basic preparation skills, gives you clues about the cultural fit.
3. What attracted you to this company As Assistant Customer Service Manager?
You could discuss the company's vision, culture and solutions/services as reasons for wanting to join it.
4. What type of people do you not work well with?
Be very careful answering this question as most organization employ professionals with an array of personalities and characteristics. You don't want to give the impression that you're going to have problems working with anyone currently employed at the organization. If you through out anything trivial you're going to look like a whiner. Only disloyalty to the organization or lawbreaking should be on your list of personal characteristics of people you can't work with.
I've always been motivated by the challenge – in my last role, I was responsible for training our new recruits and having a 100% success rate in passing scores. I know that this job is very fast-paced and I'm more than up for the challenge. In fact, I thrive on it.
6. How do you think you might fit this position As Assistant Customer Service Manager?
An important part of research before the interview is what the company does and how the job role relates to that. This includes the company philosophy and working methods. Questions such as this seek to find out how a candidate will fit into the organisation As Assistant Customer Service Manager. Answer positively; including practical examples of how you anticipate you would perform in the new role.
Along similar lines, the interviewer wants to uncover whether this position As Assistant Customer Service Manager is really in line with your ultimate career goals. While “an GGL star” might get you a few laughs, a better bet is to talk about your goals and ambitions-and why this job will get you closer to them.
There are some questions that your potential employer aren't allowed to ask (but trust me, they probably want to). For instance, they shouldn't really ask about your family or how far away you live from your potential place of employment. If you can find a way to answer these questions anyway (with the answers they want to hear), that will give them a little added info to help them make the (right) decision!
9. What are you looking for in a new position As Assistant Customer Service Manager?
I've been honing my skills As Assistant Customer Service Manager for a few years now and, first and foremost, I'm looking for a position where I can continue to exercise those skills. Ideally the same things that this position has to offer. Be specific.
10. Do you work well within a team?
Some people are thrown when they are asked this Assistant Customer Service Manager question when they are applying for a position to work alone. Every company works as a team, so you are a good team player, give an example of when you have worked well within a team.
There is almost no good answer to this question, so don't be specific. If you tell the interviewer that the job you're applying for with his/her company is the perfect job you may loose credibility if you don't sound believable (which you probably won't if you're not telling the truth.) If you give the interviewer some other job the interviewer may get concerned that you'll get dissatisfied with the position if you're hired. Again, don't be specific. A good response could be, “A job where my work ethic and abilities are recognized and I can make a meaningful difference to the organization.”
First, find out which skills are the ones that you're currently lacking. Then identify what the steps would be to acquire/build those skills. Then take action to do so.
13. You notice there are too many non productive internal meetings being held, what do you do?
Reach out to your boss and let him know that first you value his leadership and organization but that you are being overwhelmed with the amount of non productive internal meetings.
You want to first understand why the policy was put into effect. From there, if you truly disagree with it, explain your position to your management. If they don't change it, then you must accept their decision and continue to work or the alternative decision would be to find a new job.
15. Tell me a difficult situation you have overcome in the workplace?
Conflict resolution, problem solving, communication and coping under pressure are transferable skills desired by many employers As Assistant Customer Service Manager.
Answering this question right can help you demonstrate all of these traits.
☛ Use real-life examples from your previous roles that you are comfortable explaining
☛ Choose an example that demonstrates the role you played in resolving the situation clearly
☛ Remain professional at all times – you need to demonstrate that you can keep a cool head and know how to communicate with people
16. Your coworker highlights your mistakes in front of everyone, how do you handle the situation?
Admit to the mistake without being emotional, but then discuss how you are being proactive in getting it fixed. Lastly, pull the co-worker aside later on to tell them that you'd appreciate it if they gave you the feedback 1:1 first before throwing you under the bus.
17. What's your management style?
The best managers are strong but flexible, and that's exactly what you want to show off in your answer. (Think something like, “While every situation and every team member requires a bit of a different strategy, I tend to approach my employee relationships as a coach...”) Then, share a couple of your best managerial moments, like when you grew your team from five to 15 or coached an underperforming employee to become the company's top employee.
Take a break to rest. Work in smaller increments of time to increase focus with breaks in between. Delegate tasks to those that are willing to help.
19. What do you consider ethical spending on an expense account?
It depends on the role - but the better way to answer this is to ask the interviewer what their expectations are with regards to what the role can expense and then simply state that you'll stay within those parameters
20. Tell me about a time you had to fire a friend?
Hopefully you've never had to do this, but if you did, talk about how hard it was personally to fire anyone but that you did it objectively.
21. Tell me about the most fun you have had on the job?
When answering this question, discuss situations where you completed tasks benefitting your previous employers.
With anything comes sacrifice. The questions is how much of it are you willing to sacrifice with regards to work life balance, stress, etc?
23. If you were given more initiatives than you could handle, what would you do?
First prioritize the important activities that impact the business most. Then discuss the issue of having too many initiatives with the boss so that it can be offloaded. Work harder to get the initiatives done.
24. What is your biggest weakness As Assistant Customer Service Manager?
No one likes to answer this question because it requires a very delicate balance. You simply can't lie and say you don't have one; you can't trick the interviewer by offering up a personal weakness As Assistant Customer Service Manager that is really a strength (“Sometimes, I work too much and don't maintain a work-life balance.”); and you shouldn't be so honest that you throw yourself under the bus (“I'm not a morning person so I'm working on getting to the office on time.”)
25. What have you done to prepare yourself to be a supervisor?
1. Learn from current supervisors (best practices)
2. Mentor others
3. Be exceptionally good at your current job so that it builds your credibility
4. Have a high emotional IQ
26. What are your thoughts on social media for this role?
Without a doubt, social media is becoming more and more pervasive in our jobs. You should stress that social media is not appropriate for personal use at work. However, if the company embraces social media in certain departments (for example marketing), then you may want to discuss how you could use it for work (as long as it applies to your role).
27. How do you feel about taking no for an answer?
It's good to be persistent, but not overbearing. Everyone will face rejection at some point in their life, so at some point you'll have to take no for an answer but then learn why you were turned down.
28. What have you done to reduce costs, increase revenue, or save time?
Even if your only experience is an internship, you have likely created or streamlined a process that has contributed to the earning potential or efficiency of the practice. Choose at least one suitable example and explain how you got the idea, how you implemented the plan, and the benefits to the practice.
29. What is it about this position As Assistant Customer Service Manager that attracts you the most?
Use your knowledge of the job description to demonstrate how you are a suitable match for the role.
30. What other companies are you interviewing at?
Be open and share if you are indeed interviewing elsewhere, but do it in a humble way. This way you don't seem arrogant and the interviewer knows your skills are valued by other companies. This also tends to make them want you more as they know they are competing for your services.
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