Top Customer Service Advisor Interview Questions & Answers:

1. How well do you know our company?

Well, a developed company that is gradually building their reputation in the competitive world.

2. What has been your biggest professional disappointment?

When discussing a professional disappointment, make sure to discuss a scenario you could not control. Be positive about the experience and accept personal responsibility where applicable.

3. Name five characteristics that describe you?

Here are a few you could choose from:
Hard working, strong willed, persistent, intelligent, adept, amicable, friendly, collaborative, eager, humble.

4. Tell us about a typical day at work. How does it start? What do you do?

At the beginning of each day, I inspect the work site to make sure that it is hazard-free. Once the work site is secured, I verify that all tools and equipment are adequate in supply. As soon as the work orders are delivered, I provide workers with security guidelines and carry out drills. During the workday, it is my duty to monitor workers to ensure that they are working according to the enforced safety policies and that any problems or accidents are quickly addressed.

5. How much are you willing to sacrifice to be successful at work As Customer Service Advisor?

With anything comes sacrifice. The questions is how much of it are you willing to sacrifice with regards to work life balance, stress, etc?

6. What specific steps do you utilize in solving workplace problems?

Analyze the problem As Customer Service Advisor. Discuss possible remedies and resulting outcomes. Decide on the remedy and track results. Re-visit problem if it's not resolved.

7. Explain me what do you know about our company?

Bad Answer: They don't know much about the company. If a candidate is serious and enthusiastic, they should have done some basic research.

Good answer: An answer that shows they've really done their homework and know what the company does, any important current events that involve the company, and the work culture.

8. What would you do if you won the lottery?

The interviewer is asking this question to find out what your true passion is. Ideally it aligns to the type of work you're interviewing for. If not, tie it back in terms of how it relates to the job, for example, "I believe I'll learn the necessary skills in this job to pursue my passion later on in life."

9. Explain what are your weaknesses As Customer Service Advisor?

Red flags: This is the peanut butter to the previous question's jelly. Again, everyone should expect it, so it's a bad sign if someone seems totally unprepared, or gives a stock answer like, "I'm a perfectionist." Also, of course, candidates crazy enough to blurt out some horrible personality trait should go in the red flagged pile.

Good answer: Candidates should talk about a real weakness they've been working on improving. For instance, they're not good at public speaking, but they've been taking a course to help them improve. Or maybe they feel that they're easily distracted when working online, but have installed software that helps them stay on task. Answers like these show a desire for improvement, self awareness and discipline.

10. Why do you want to leave your current company As Customer Service Advisor?

Bad Answer: Complaining about or blaming their former job, boss or colleagues. Also, having no good reason.

Good answer: One that focuses on the positives about why the job they're applying for offers them better learning or career opportunities, chances for advancement, aligns more closely to their long term goals, or is a better fit for them.

11. Who has been an inspiration for you?

Cite your role models (possible examples could be your parents, people successful in the industry, world leaders, etc)

12. Tell me about a difficult decision you've made in the last year As Customer Service Advisor?

We all have difficult decisions in our lives. Show how you were able to arrive at it and then how you decisively acted.

13. How would your references describe you?

Think of three major characteristics that demonstrate your best qualities related to work and then have quick stories to describe why.

14. What have you done to improve your knowledge As Customer Service Advisor in the last year?

Try to include improvement activities that relate to the job As Customer Service Advisor. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.

15. What would your previous employer say is your greatest strength?

Be prepared for this question. If you have to sit and think about it it's going to appear as if you're not sure or that you've never identified your own value in the work place - not good. You don't have to have a complex response. Keep it simple and honest. For example, several possibilities could be Leadership, Problem solving ability, Initiative, Energy, Work ethic, Innovative, etc., etc.

16. If you were interviewing someone for this position As Customer Service Advisor, what traits would you look for?

This is where the interviewer tries to turn the tables on you. Answer confidently by stating 3 specific traits that are applicable to that job role. For example, a consulting job would likely look for someone who can think outside of the box.

After answering, ask them, "Am I spot on here and if not, what traits would you look for?"

17. What would you like to avoid completely in your next job As Customer Service Advisor?

Bad business ethics, teammates / managers that are disrespectful / inconsiderate. But of course, this job wouldn't have things like this right?

18. What do you ultimately want to become?

Do you want to be an entry level worker As Customer Service Advisor? Do you want to be a leader? Do you want to be an entrepreneur? Do you want to be a philanthropist? Do you want to be in middle management? Ask yourself these questions to figure it out.

19. Top 13 Situational Interview Questions As Customer Service Advisor:

Situational interviews As Customer Service Advisor are similar to behavioral interview questions - but they are focused on the future, and ask hypothetical questions, whereas behavioral interview questions look at the past.

The advantage is that employers can put all candidates in the same hypothetical situations, and compare their answers.


1. What would you do if you made a strong recommendation in a meeting, but your colleagues decided against it?

2. How you would handle it if your team resisted a new idea or policy you introduced?

3. How would you handle it if the priorities for a project you were working on were suddenly changed?

4. What would you do if the work of an employee you managed didn't meet expectations?

5. What would you do if an important task was not up to standard, but the deadline to complete it had passed?

6. What steps would you take to make an important decision on the job As Customer Service Advisor?

7. How would you handle a colleague you were unable to form a positive relationship with?

8. What would you do if you disagreed with the way a manager wanted you to handle a problem?

9. What would you do if you were assigned to work with a difficult client As Customer Service Advisor?

10. What would you do if you worked hard on a solution to a problem, and your solution was criticized by your team?

11. How would you handle working closely with a colleague who was very different from you?

12. You're working on a key project that you can't complete, because you're waiting on work from a colleague. What do you do?

13. You realize that an early mistake in a project is going to put you behind deadline. What do you do?

20. Why was there a gap in your employment As Customer Service Advisor?

If you were unemployed for a period of time, be direct and to the point about what you've been up to (and hopefully, that's a litany of impressive volunteer and other mind-enriching activities, like blogging or taking classes). Then, steer the conversation toward how you will do the job and contribute to the organization: “I decided to take a break at the time, but today I'm ready to contribute to this organization in the following ways.”

21. What do you do in your spare time?

If you want to show your fun side, discuss your extracurricular activities. If you want to show your ambition, discuss the work / school projects you do in your spare time.

22. Tell me about a problem that you've solved in a unique or unusual way. What was the outcome? Were you happy or satisfied with it?

In this question the interviewer is basically looking for a real life example of how you used creativity to solve a problem.

23. How do you prioritize your work?

Depends on the situation... I like to label certain tasks as either A B or C...A being the one that requires immediate attention, and C which are tasks that aren't urgent but eventually need to get done... I like to focus my work As Customer Service Advisor on the things that need to get done, and done quickly... While balancing the other work alongside our first priorities.

24. Suppose there are three light switches outside a room. Inside is a single light bulb, controlled by one of the three switches. You need to determine which switch operates the bulb. You can turn the switches on and off as many times as you wish (they are all off to begin with), but may only enter the room once. There is no one there to help you. The door to the room is closed, and there are no windows, so you cannot see inside. How can you discover which switch operates the bulb?

Do the following steps:
☛ 1. Turn ON two switches, and leave one OFF.
☛ 2. Wait a few minutes.
☛ 3. Turn one switch from ON to OFF. One is now ON and two are OFF
☛ 4. Enter the room. - If the light is ON, it is controlled by the switch you left ON. - If the light bulb is OFF, touch it. If it is warm it is controlled by the switch you turned ON and OFF. If it is cold, it is controlled by the switch you never turned on.

25. What role do you see technology playing in this role?

Technology is important to almost every job today but it's not meant to be abused. I believe it's important to increase productivity and not for personal use.

26. Describe yourself in three words?

Pick three adjectives but then back up each with a real life story that demonstrates those characteristics.

27. How do you handle conflicts with people you supervise?

At first place, you try to avoid conflicts if you can. But once it happens and there's no way to avoid it, you try to understand the point of view of the other person and find the solution good for everyone. But you always keep the authority of your position.

28. How do you feel about technology at the workplace in general?

It's a great enabler for us to collaborate better as a team, for us to reach customers more efficiently and frequently and I believe it can help any company become more efficient, leaner, and more productive.

29. What type of personalities do you work best with and why?

Think of which personalities you work best with (do you like outgoing, collaborative, personable working relationships and so forth?)

30. What do you already know about our company?

Good reputation of a large home grown company that has various departments and product.