Behavioral Customer Service Associate Trainee Interview Questions & Answers:
1. Tell me about a time when you had to think strategically?
There was a time when I was told I had to get rid of 20% of my people. I had to determine which persons I needed the most by determining who could do what. I had to put aside personal feelings so that I could keep a working crew to handle he same workload with less people.
2. Tell me about a time when you helped resolve a dispute between others?
Be sure to discuss a very specific example. Tell the interviewer what methods you used to solve the problem without focusing on the details of the problem.
3. Where do you see your career in five years As Customer Service Associate Trainee?
I would like to retire from this company. I would like to make a difference in the company whether in the company or any other position or area of the company As Customer Service Associate Trainee.
4. Can you describe your ideal boss/supervisor?
During the interview As Customer Service Associate Trainee process employers will want to find out how you respond to supervision. They want to know whether you have any problems with authority, If you can work well as part of a group (see previous question) and if you take instructions well etc.
Never ever ever, criticize a past supervisor or boss. This is a red flag for airlines and your prospective employer will likely assume you are a difficult employee, unable to work in a team or take intruction and side with your former employer.
I've always been motivated by the challenge – in my last role, I was responsible for training our new recruits and having a 100% success rate in passing scores. I know that this job is very fast-paced and I'm more than up for the challenge. In fact, I thrive on it.
6. What type of salary are you looking for?
This can be a very tricky question as the individual asking it is probably digging for something other than a simple answer to the question. We recommend that you don't immediately respond to the question directly. Instead, say something like, “That a difficult question. What is range for this position?” More often than not the interviewer will tell you. If the interviewer insists on direct answer you may want say that it depends on the details of the job - then give a wide salary range.
7. What have you learned from mistakes on the job?
Candidates without specific examples often do not seem credible. However, the example shared should be fairly inconsequential, unintentional, and a learned lesson should be gleaned from it. Moving ahead without group assistance while assigned to a group project meant to be collaborative is a good example.
8. What qualities do you look for in a boss?
Remain optimistic and do not be too specific. Good attributes include moral character, honesty, and intelligence since managers usually believe they possess these qualities.
9. How do you handle confidentiality in your work?
Often, interviewers will ask questions to find out the level of technical knowledge As Customer Service Associate Trainee that a candidate has concerning the duties of a care assistant. In a question such as this, there is an opportunity to demonstrate professional knowledge and awareness. The confidentiality of a person's medical records is an important factor for a care assistant to bear in mind.
10. How did you hear about the position As Customer Service Associate Trainee?
Another seemingly innocuous interview question, this is actually a perfect opportunity to stand out and show your passion for and connection to the company and for job As Customer Service Associate Trainee. For example, if you found out about the gig through a friend or professional contact, name drop that person, then share why you were so excited about it. If you discovered the company through an event or article, share that. Even if you found the listing through a random job board, share what, specifically, caught your eye about the role.
Along similar lines, the interviewer wants to uncover whether this position As Customer Service Associate Trainee is really in line with your ultimate career goals. While “an GGL star” might get you a few laughs, a better bet is to talk about your goals and ambitions-and why this job will get you closer to them.
12. Describe your management style?
Try to avoid specific classifications, whatever it may be. Organizations usually prefer managers who can adapt their skills to different situations.
13. Do you know anyone that works with our company?
Sometimes companies have policies relating to the hiring of individuals related to current company employees. If you are related to anyone working for the company make sure you're aware of company policies before you enter the interview. If you have a friend or acquaintance working for the company make sure have good relationship with this individual before mentioning them.
14. What is your biggest weakness As Customer Service Associate Trainee?
No one likes to answer this question because it requires a very delicate balance. You simply can't lie and say you don't have one; you can't trick the interviewer by offering up a personal weakness As Customer Service Associate Trainee that is really a strength (“Sometimes, I work too much and don't maintain a work-life balance.”); and you shouldn't be so honest that you throw yourself under the bus (“I'm not a morning person so I'm working on getting to the office on time.”)
15. Are you able to relocate if required?
Be completely honest and thoughtful with this one. You don't want to wake up one to find out that you're moving to a new city or state and it may be a major factor in your eligibility for employment. But again, if you don't want to move then the job probably isn't for you.
16. How do you think you might fit this position As Customer Service Associate Trainee?
An important part of research before the interview is what the company does and how the job role relates to that. This includes the company philosophy and working methods. Questions such as this seek to find out how a candidate will fit into the organisation As Customer Service Associate Trainee. Answer positively; including practical examples of how you anticipate you would perform in the new role.
17. How well do you know our company?
Well, a developed company that is gradually building their reputation in the competitive world.
This would be the first question asked in any interview. Therefore, it is important that you give a proper reply to the question regarding your education. You should have all the documents and certificates pertaining to your education and/or training, although time may not allow the interviewer to review all of them.
Try to include improvement activities that relate to the job As Customer Service Associate Trainee. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.
20. How well do you perform under pressure?
This is a fair question, as potential employers want to know if you're going to be able to get the job done even when things get a little bit stressful. You may say that you thrive under pressure or that you're able to get the job done even when things get a little bit stressful, just make sure to provide some real world examples of your ability to work under pressure in a prior job.
21. Do you work well within a team?
Some people are thrown when they are asked this Customer Service Associate Trainee question when they are applying for a position to work alone. Every company works as a team, so you are a good team player, give an example of when you have worked well within a team.
22. Explain a time when you did not get along with your coworker?
I used to lock heads with a fellows. We disagreed over a lot of things – from the care of civilians to who got what shifts to how to speak with a victim's family. Our personalities just didn't mesh. After three months of arguing, I pulled her aside and asked her to lunch. At lunch, we talked about our differences and why we weren't getting along. It turns out, it was all about communication. We communicated differently and once we knew that, we began to work well together. I really believe that talking a problem through with someone can help solve any issue.
23. What motivates you to succeed?
Your interviewer will likely want to know the reasons why you will remain motivated to do your best during your employment with the company As Customer Service Associate Trainee. Perhaps you are interested in being challenged, but you may also have interest in being recognized for your hard work in the form of the number of sales you can attain. A great example answer for this question is “I always do my best in everything, including my job. I take pride in my success, and I also want the company for which I work to be successful. Being affiliated with a company that is known for its excellence is very important to me.”
24. Why are manhole covers round?
This is a classic brainteaser, which was reportedly first asked by a Microsoft interviewer. Here's how to ""solve"" this brainteaser (remember to speak and reason out loud while solving this brainteaser): Why are manhole covers round? Could there be a structural reason? Why aren't manhole covers square? It would make it harder to fit with a cover. You'd have to rotate it exactly the right way.
The pipes below are also round, so fitting them might be easier, as might be making them. So many manhole covers are round because they don't need to be rotated. There are no corners to deal with. Also, a round manhole cover won't fall into a hole because it was rotated the wrong way, so it's safer. Looking at this, it seems corners are a problem. You can't cut yourself on a round manhole cover. And because it's round, it can be more easily transported. One person can roll it.
25. How do you handle conflicts with people you supervise?
At first place, you try to avoid conflicts if you can. But once it happens and there's no way to avoid it, you try to understand the point of view of the other person and find the solution good for everyone. But you always keep the authority of your position.
26. How many basketballs would fit in this room?
One. You did not ask what is the maximum number of basketballs you can fit in the room.
27. Why do you want to join our company?
This is a question that is aimed at finding out whether you know enough about the company and the basic market. The best way to answer this question is to do some research on the company and highlight its positive points.
28. How would you be an asset to us As Customer Service Associate Trainee?
Think again about the job specification and the skills needed for this role As Customer Service Associate Trainee. Have a paragraph prepared highlighting how you will be able to do the job and what you can bring to the team. It goes without saying that this paragraph should be positive.
Usually, if the answer to a brainteaser seems too easy, chances are the answer's wrong. And in this case, the answer is not zero degrees. The hour hand, remember, moves as well. That is, in addition to the minute hand. And so, at 3:15, the hour hand and the minute hand are not on top of each other. In fact, the hour hand has moved a quarter of the way between the 3 and 4. This means it's moved a quarter of 30 degrees (360 degrees divided by 12 equals 30). So the answer, to be exact, is seven and a half degrees (30 divided by four).
30. What does success mean to you?
I am punctual, I always have excellent attendance on any job As Customer Service Associate Trainee, I have a keen eye for both large and small details, and I am always finding ways to improve a process and shorten the length of time it takes to complete a project.
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