Professional Head of Housekeeping Interview Questions & Answers:
1. Top 13 Situational Interview Questions As Head of Housekeeping:
Situational interviews As Head of Housekeeping are similar to behavioral interview questions - but they are focused on the future, and ask hypothetical questions, whereas behavioral interview questions look at the past.
The advantage is that employers can put all candidates in the same hypothetical situations, and compare their answers.
1. What would you do if you made a strong recommendation in a meeting, but your colleagues decided against it?
2. How you would handle it if your team resisted a new idea or policy you introduced?
3. How would you handle it if the priorities for a project you were working on were suddenly changed?
4. What would you do if the work of an employee you managed didn't meet expectations?
5. What would you do if an important task was not up to standard, but the deadline to complete it had passed?
6. What steps would you take to make an important decision on the job As Head of Housekeeping?
7. How would you handle a colleague you were unable to form a positive relationship with?
8. What would you do if you disagreed with the way a manager wanted you to handle a problem?
9. What would you do if you were assigned to work with a difficult client As Head of Housekeeping?
10. What would you do if you worked hard on a solution to a problem, and your solution was criticized by your team?
11. How would you handle working closely with a colleague who was very different from you?
12. You're working on a key project that you can't complete, because you're waiting on work from a colleague. What do you do?
13. You realize that an early mistake in a project is going to put you behind deadline. What do you do?
2. Why did you select the University _______?
Discuss the academic program, the extracurricular program(s), the school spirit, the quality of your peers, and the professors.
3. What five words would be describe you as Head of Housekeeping?
The hiring manager requests this of you because she wants to know more about your individual personality. This list can reveal a lot to her about who you are and how you might fit into the workplace. Your answer also gives the manager an indication of your self-perception, which is a good indicator of the type of employee you will be.
4. How much are you willing to sacrifice to be successful at work As Head of Housekeeping?
With anything comes sacrifice. The questions is how much of it are you willing to sacrifice with regards to work life balance, stress, etc?
5. Tell me about a time when you had to think strategically?
There was a time when I was told I had to get rid of 20% of my people. I had to determine which persons I needed the most by determining who could do what. I had to put aside personal feelings so that I could keep a working crew to handle he same workload with less people.
6. Who has been an inspiration for you?
Cite your role models (possible examples could be your parents, people successful in the industry, world leaders, etc)
7. Your coworker highlights your mistakes in front of everyone, how do you handle the situation?
Admit to the mistake without being emotional, but then discuss how you are being proactive in getting it fixed. Lastly, pull the co-worker aside later on to tell them that you'd appreciate it if they gave you the feedback 1:1 first before throwing you under the bus.
8. How did you become interested in this field/industry?
Describe how you've come to develop a passion or interest in this industry and use variables like "culture, people, vision, career development, and the work itself" to define your choice
9. What is your typical way of dealing with conflict? Give me an example?
First, find out what the root of the problem is. Second, determine the best steps to remediation with the best possible outcome. Third, take action to put remediation plans in place.
You want to first understand why the policy was put into effect. From there, if you truly disagree with it, explain your position to your management. If they don't change it, then you must accept their decision and continue to work or the alternative decision would be to find a new job.
11. What do you ultimately want to become?
Do you want to be an entry level worker As Head of Housekeeping? Do you want to be a leader? Do you want to be an entrepreneur? Do you want to be a philanthropist? Do you want to be in middle management? Ask yourself these questions to figure it out.
12. Tell me about a decision you made recently and how you reached it As Head of Housekeeping?
The key is to show that you put a lot of thought (weighing out the pros and cons) but were able to be decisive. Be sure to explain your logic in arriving at the decision.
Be very thoughtful about your answer. This is a very serious matter for most companies and requires a very serious answer. You need to express that you will do it when it is the right thing to do but you don't want to give the impression that you're callus to the process. Don't forget that firing is not the same as laying someone off - it typically is for the direct benefit of the company.
14. Give me an example of a time when you set a goal and were able to meet or achieve it?
Show that you set great goals and the process and steps you took to achieve it. Details really matter here.
15. How do you propose to compensate for your lack of experience?
The first thing you should do is discuss experience you have the interviewer is unfamiliar with. Once that is detailed, tell the person conducting the interview that you are able to learn new tasks and information in a reasonable period of time and possess a strong work ethic. However, only state this if you can live up to these expectations.
16. How does your present position differ from past ones?
Describe the difference with regards to responsibilities, culture, team, career opportunity, and the work itself.
17. Describe your management style?
Try to avoid specific classifications, whatever it may be. Organizations usually prefer managers who can adapt their skills to different situations.
18. Are you currently looking at other job opportunities?
Just answer this question honestly. Sometime an employer wants to know if there are other companies you're considering so that they can determine how serious you are about the industry, they're company and find out if you're in demand. Don't spend a lot of time on this question; just try to stay focused on the job you're interviewing for.
Discuss your passions As Head of Housekeeping. Ideally if it's work related that's fantastic! If not, talk about your academic / extracurricular passions and WHY you enjoy them. For example: I love playing sports because of the team work aspect - it's fun winning together! (This example shows you're a team player)
20. How do you adapt to new working environments As Head of Housekeeping?
It's important that you demonstrate that you can adapt to changing environments quickly. You want to stress that you can manage change. The one thing in life that is constant after all, is change.
21. What are your weaknesses for Head of Housekeeping position?
Try not to be too critical when answering this question. Instead, pick one of your weaknesses and try to turn it into a positive.
For example, you could be a perfectionist, which means that you sometimes take longer on tasks, but you make sure that they are completed to a high quality. It is important to make a negative into a positive as it doesn't make you appear overly critical and shows you can reflect on your own performance.
22. Have you ever been caught stealing, or better yet, have you ever stole anything?
I guess everyone takes a pen or paper or little things like that. But other than that, NO. I have never stole from my employers or better yet As Head of Housekeeping, from anyone.
23. Why do you want to work for this company?
Again be honest. The interviewer will be able to sense very quickly if you're be disingenuous. Your answer should be base on your person reasons, career aspirations as well as research you've performed on the company. The most important thing you should do is make sure to relate your answer to your long-term career goals.
24. What role are you ready to take in a group?
Ideally, you want to take on the role you're interviewing for, but you want to be flexible with your responsibilities As Head of Housekeeping if there are any changes.
25. What can you offer me that another person can't?
This is when you talk about your record of getting things done. Go into specifics from your resume and portfolio; show an employer your value and how you'd be an asset.
You have to say, “I'm the best person for the job As Head of Housekeeping. I know there are other candidates who could fill this position, but my passion for excellence sets me apart from the pack. I am committed to always producing the best results. For example…”
26. What have you done to improve your skills over the past year As Head of Housekeeping?
You'll want to be prepare with some very specific examples of what you've done over the last year and what you're currently doing to improve your professional knowledge and skill set as well as anything else you're doing the shows self improvement.
27. What differentiates you from the competition?
Think about what you bring to the table that you truly believe is unique - the easiest way to do is to think of your own personal stories that demonstrate your work ethic, skills, and dedication. Most people have some or all of those skills, but the unique stories are what make people stand out in interviews.
28. What makes you a good manager?
Describe how you manage people, time, money and energy in the most effective manner to achieve the best return of that investment.
29. What is the most important quality a supervisor should have?
The ability to inspire / lead a team towards one common vision.
30. How do you define arrogance? Are you arrogant?
Arrogance is having an attitude of superiority beyond reason. Confidence is believing in yourself without being cocky. You should not be arrogant.
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