Operational Retail Store Customer Service Representative Interview Questions & Answers:
1. Top 12 Best Brainteaser Interview Questions:
Brainteaser questions As Retail Store Customer Service Representative have become popular for interviews in recent years, as word has gotten out that top tech companies such as Apple, Google, Microsoft and IBM have used this type of question at one time or another.
Companies like Google aren't using these questions so much any more, but many companies, are, and it may be good to prepare for them As Retail Store Customer Service Representative. The key to these isn't so much getting the exact answer, as it is showing how you would come up with an answer.
Here's a sample of 12 of the best and most difficult.
1. How many street lights are there in New York City?
2. How many gas stations are there in the United States?
3. How many golf balls can fit in a school bus?
4. How much should you charge to wash all the windows in Seattle?
5. Why are manhole covers round?
6. How many times a day does a clock's hands overlap?
7. How would you test a calculator?
8. Describe the internet to someone who just woke up from a 30-year coma.
9. How much does the Starbucks in Times Square bring in, in annual revenue?
10. You are shrunk to the height of a nickel and thrown into a blender. Your mass is reduced so that your density is the same as usual. The blades start moving in 60 seconds. What do you do?
11. What is the air speed velocity of an unladen swallow? ;)
12. How many golf balls are there in Florida?
2. Tell me about a time when you successfully handled a situation?
For this question, the interviewer wants to know what you do in a situation that doesn't have a clear answer. This will help the interviewer know how you respond to unforeseen challenges.
3. Tell me about the most fun you have had on the job?
When answering this question, discuss situations where you completed tasks benefitting your previous employers.
4. Can you explain why you changed career paths As Retail Store Customer Service Representative?
Don't be thrown off by this question-just take a deep breath and explain to the hiring manager why you've made the career decisions As Retail Store Customer Service Representative you have. More importantly, give a few examples of how your past experience is transferable to the new role. This doesn't have to be a direct connection; in fact, it's often more impressive when a candidate can make seemingly irrelevant experience seem very relevant to the role.
This would be the first question asked in any interview. Therefore, it is important that you give a proper reply to the question regarding your education. You should have all the documents and certificates pertaining to your education and/or training, although time may not allow the interviewer to review all of them.
Example stories could be a class project, an internal meeting presentation, or a customer facing presentation.
7. Why do you want to work for this company?
Again be honest. The interviewer will be able to sense very quickly if you're be disingenuous. Your answer should be base on your person reasons, career aspirations as well as research you've performed on the company. The most important thing you should do is make sure to relate your answer to your long-term career goals.
8. What makes you right for this position?
This question can be tricky because you need to show your worth As Retail Store Customer Service Representative without sounding cocky or arrogant. Research the business ahead of time and become familiar with its mission and values. Take the time to figure out how your personal qualities fit the needs of the business and use that fit to provide your answer.
9. What type of salary are you looking for?
This can be a very tricky question as the individual asking it is probably digging for something other than a simple answer to the question. We recommend that you don't immediately respond to the question directly. Instead, say something like, “That a difficult question. What is range for this position?” More often than not the interviewer will tell you. If the interviewer insists on direct answer you may want say that it depends on the details of the job - then give a wide salary range.
10. Do you have any blind spots?
This question is often meant to trick candidates since acknowledgment of blind spots would indicate they were aware of them. Also, do not disclose bad habits or other personal concerns. Let the interviewer find out about your personal flaws through the course of the interview without directly stating these flaws.
11. How do you think you might fit this position As Retail Store Customer Service Representative?
An important part of research before the interview is what the company does and how the job role relates to that. This includes the company philosophy and working methods. Questions such as this seek to find out how a candidate will fit into the organisation As Retail Store Customer Service Representative. Answer positively; including practical examples of how you anticipate you would perform in the new role.
Try to include improvement activities that relate to the job As Retail Store Customer Service Representative. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.
13. Describe a time when you anticipated potential problems and developed preventive measures?
The key here is to show that you were proactive. How did you find out about the potential problems? How did you address it quickly?
14. How do you prioritize your work?
Depends on the situation... I like to label certain tasks as either A B or C...A being the one that requires immediate attention, and C which are tasks that aren't urgent but eventually need to get done... I like to focus my work As Retail Store Customer Service Representative on the things that need to get done, and done quickly... While balancing the other work alongside our first priorities.
15. Tell me a difficult situation you have overcome in the workplace?
Conflict resolution, problem solving, communication and coping under pressure are transferable skills desired by many employers As Retail Store Customer Service Representative.
Answering this question right can help you demonstrate all of these traits.
☛ Use real-life examples from your previous roles that you are comfortable explaining
☛ Choose an example that demonstrates the role you played in resolving the situation clearly
☛ Remain professional at all times – you need to demonstrate that you can keep a cool head and know how to communicate with people
Along similar lines, the interviewer wants to uncover whether this position As Retail Store Customer Service Representative is really in line with your ultimate career goals. While “an GGL star” might get you a few laughs, a better bet is to talk about your goals and ambitions-and why this job will get you closer to them.
17. Tell me about a time you had to fire a friend?
Hopefully you've never had to do this, but if you did, talk about how hard it was personally to fire anyone but that you did it objectively.
In many scenarios, you will not have all the information needed. The key is to make the best possible decision based on what you deem to be a sufficient amount of information.
19. What five words would be describe you as Retail Store Customer Service Representative?
The hiring manager requests this of you because she wants to know more about your individual personality. This list can reveal a lot to her about who you are and how you might fit into the workplace. Your answer also gives the manager an indication of your self-perception, which is a good indicator of the type of employee you will be.
You'll want to be prepare with some very specific examples of what you've done over the last year and what you're currently doing to improve your professional knowledge and skill set as well as anything else you're doing the shows self improvement.
For most jobs, communication skills As Retail Store Customer Service Representative are important. It's hard to work as a team if people aren't communicating well.
At some jobs, like customer service or sales, communication skills are an absolute essential.
These questions are meant to help gauge a candidate's ability to communicate.
1. How do you prefer to build rapport with others?
2. How would you go about simplifying a complex issue in order to explain it to a client or colleague?
3. How would you go about persuading someone to see things your way at work?
4. How would you go about explaining a complex idea/problem to a client who was already frustrated?
5. What would you do if you there was a breakdown in communication at work?
6. Talk about a successful presentation you gave and why you think it did well.
7. How would you explain a complicated technical problem to a colleague with less technical understanding?
8. Do you prefer written or verbal communication As Retail Store Customer Service Representative?
9. Describe a time when you had to be careful talking about sensitive information. How did you do it?
10. What would you do if you misunderstood an important communication on the job?
11. Talk about a time when you made a point that you knew your colleagues would be resistant to.
12. Is it more important to be a good listener or a good communicator As Retail Store Customer Service Representative?
13. Tell me about a time you had to relay bad news to a client or colleague.
14. Rate your communication skills on a scale of 1 to 10. Give examples of experiences that demonstrate the rating is accurate.
15. How have you handled working under someone you felt was not good at communicating?
22. What are you passionate about?
Ask yourself - what are your core passions that you wake up excited to act on each and every day? Ask yourself what makes you happy or drives you - is it helping others? Is it making money? Is it creating something? Is it about changing the world? Etc.
23. What are your presentation skills like As Retail Store Customer Service Representative?
Make sure you share a story that demonstrates your presentation skills in front of many people. If you are really brave, offer to give a snippet of that presentation to the interviewer. This will definitely be different from what most people do.
24. How do you handle your anger?
I don't get angry very easily but in the rare occasion that I do, I hold it in and act as though nothing is wrong.
There is usually a team of staff nurses working in cooperation with each other. A team of nurses has to get along well and coordinate their actions, usually by dividing their responsibilities into sectors or specific activities. They help each other perform tasks requiring more than one person.
26. What are ideas or initiatives you've led and what was the outcome?
Describe your most unique ideas and initiatives that had the best results for the company. Make sure you highlight your creativity, your results, your diligence and your ability to execute.
27. Why should we select you not others?
Here you need to give strong reasons to your interviewer to select you not others. Sell yourself to your interviewer in interview in every possible best way. You may say like I think I am really qualified for the position. I am a hard worker and a fast learner, and though I may not have all of the qualifications that you need, I know I can learn the job and do it well.”
28. How do you feel about technology at the workplace in general?
It's a great enabler for us to collaborate better as a team, for us to reach customers more efficiently and frequently and I believe it can help any company become more efficient, leaner, and more productive.
29. What does "collaboration with teammates" mean to you?
Drinking at the water cooler together is not the best example. Think of how you can collaborate with teammates to generate new ideas, to create initiatives to impact the business' success for the better (specifically in the department that you're applying for). For example, if you're applying to marketing, collaboration could mean discussing new ways of social media advertising to reach an audience of over a million people to strengthen the brand awareness of the company.
Describe the positive aspects of your work style if possible, including: work ethic, attention to detail, interpersonal skills, skill sets (analytical or otherwise), leadership abilities, communication skills.
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