Interview Questions Answers.ORG
Interviewer And Interviewee Guide
Interviews
Quizzes
Home
Quizzes
Interviews Search Engine Optimization Interviews:Academic WritersManager Digital MarketingOnline Sales ExpertsSearch engine optimization (SEO)SEM Specialist (SEO/SEM)SEO ExecutiveSEO ExpertSocial Media Marketing ExecutiveTeam Lead SEOWeb Content Composer
Copyright © 2018. All Rights Reserved
Social Media Marketing Executive Interview Question:
Are they accomplished in a social marketing environment AND in a social customer service environment?
Submitted by: MuhammadAsk your candidate to define the difference between the two.
Social marketing environment calls for a more conversational approach. Most social media conversations don't revolve around sales. Your candidate should be able to recognize where someone is in their purchase journey and guide them to their destination.
Social customer service environment requires empathy, patience, and the ability to resolve conflict. Your candidate must be able to recognize situations that may call for an escalation to management. Remember: they're not just responding to that one customer, but for an audience of future customers!
Submitted by: Muhammad
Social marketing environment calls for a more conversational approach. Most social media conversations don't revolve around sales. Your candidate should be able to recognize where someone is in their purchase journey and guide them to their destination.
Social customer service environment requires empathy, patience, and the ability to resolve conflict. Your candidate must be able to recognize situations that may call for an escalation to management. Remember: they're not just responding to that one customer, but for an audience of future customers!
Submitted by: Muhammad
Copyright 2007-2024 by Interview Questions Answers .ORG All Rights Reserved.
https://InterviewQuestionsAnswers.ORG.
https://InterviewQuestionsAnswers.ORG.