Insurance Claims Agent Interview Question:

As you know this job requires a lot of communication with clients. Not all of it is communication they want to hear. What would you do about a client who reacts negatively to your evaluation?

Submitted by: Muhammad

Luckily, this is an area where I do have a lot of experience. If I've already explained what happened and why I need to make the adjustment, the next step is to give clients the space they need to ask questions. By fielding their concerns and addressing them, hopefully we can bring the clients to the point where they understand. Failing that, it is necessary to keep my own cool as I point out what led to this determination.
Submitted by: Muhammad