Leasing Consultant Interview Question:

Explain a difficult experience related to this line of work and how you handled it?

Submitted by: Muhammad

Once a client agreed on a two monthly installment plan and at the time of payment he denied it and said that he had signed monthly lease. I handled the situation by showing him my copy of the draft and serving as mediator in a negotiation meeting between both parties where the resident requested a revision of the lease and the landlord eventually agreed on their terms thus the issue was resolved and we succeeded in retaining the resident.
Submitted by: Muhammad