Customer Support Representative Interview Question:

Explain me the types of call center and what is the difference between them?

Submitted by: Muhammad

The types of call center are

☛ Inbound Call Center
☛ Outbound Call Center

Inbound Call Center: In an inbound call center, customer associate will receive the calls regarding the customer's queries or demands. Eg: Customer is calling a Telecom Company to know the current tariff on internet service they provide.

Outbound Call Center: In an outbound call center, customer associate will make calls to their customer, regarding business or sales related. Eg: When you receive a call from a bank offering a personal loan.
Submitted by: Muhammad