Customer Support Specialist Interview Question:

Explain me with an example where you use some data to improve customer service without spending any money?

Submitted by: Muhammad

I have retrieved a number of support emails that we received from our clients and figured out that a number of questions were asked repetitively. I searched online forums and knowledge base to find out the solution for these questions. I made a document of the solution which is now accessible to the customer. It was cost effective and helped reduce common repetitive questions from the client.
Submitted by: Muhammad