Insurance Consultant Interview Question:

Please explain what are your strategies for maintaining a positive, trust-based relationship with customers?

Submitted by: Muhammad

I create and sustain positive relationships with customers by maintaining open lines of communication. If clients have questions or problems, I make a point of following up and providing well-researched answers. I view it as my duty to demonstrate integrity in all of my sales. I seek to answer questions honestly and solve problems rather than offer misleading misinformation. I uphold client trust by maintaining confidentiality. I do not reveal sensitive or personal information to other clients, coworkers, friends or family, and I consider silence to be the better part of discretion.
Submitted by: Muhammad