Customer Support Specialist Interview Question:

Please explain why a departed customer analysis can help your organization?

Submitted by: Muhammad

A departed customer analysis can help your organization in following ways:

☛ Get valuable insight on why your customer departed from you
☛ Which competitor is being selected to replace your company service
☛ What was the expectation of your former clients
☛ Help to understand weakness and gaps within product line or services.
Submitted by: Muhammad