Customer Support Representative Interview Question:

Suppose the customer points out a big problem with our product. What do you do?

Submitted by: Muhammad

What they're looking for: A candidate who isn't afraid to speak up and looks at their job as more than just "service" - they view their job as a way to do product development.

How to answer: Know how you would handle a situation where there is a flaw in the product. What would you immediately do with the customer, and what would you do once you hang up the phone? Then, what would you do to follow up with the customer?
Submitted by: Muhammad